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Improving the Patient Experience (Spanish version)
Raman, Ananth; Tucker, AnitaCase HBS-615S02Service and Operations ManagementHealthcare has traditionally focused on medical outcomes and financial performance. The big question is always, "How much is it going to cost?" What would happen, though, if healthcare also considered the question of "How does the patient feel?" This case looks at the Cleveland Clinic's attempt to answer the latter question by attempting to institutionalize empathy as part of its delivery of care.Starting at €8.20
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Cleveland Clinic: Improving the Patient Experience
Raman, Ananth; Tucker, AnitaCase HBS-612031-EService and Operations ManagementHealthcare has traditionally focused on medical outcomes and financial performance. The big question is always, "How much is it going to cost?" What would happen, though, if healthcare also considered the question of "How does the patient feel?" This case looks at the Cleveland Clinic's attempt to answer the latter question by attempting to institutionalize empathy as part of its delivery of care.Starting at €8.20
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Patient Flow at Brigham and Women's Hospital (A)
Tucker, Anita; Berry, Jillian A.Case HBS-608171-EService and Operations ManagementBrigham and Women's Hospital challenged a team of physicians to improve patient flow from the Emergency Department to Intensive Care Units (ICUs). One of the team members, Selwyn Rogers, Director of the Surgical Intensive Care Unit (SICU) at Brigham and Women's Hospital, encountered workarounds by two physicians attempting to transfer their patients to the SICU because the other ICUs were full. Reflecting on the wasted effort and confusion caused...Starting at €8.20
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Currency Hedging Review (Spanish version)
Tufano, Peter; Poetzscher, CameronCase HBS-203S14FinanceThe chief financial officer of a rapidly growing U.S.-based software firm that sells its process-control software to industrial users around the globe must review the goals, strategies, and policies of the firm's currency hedging program. This review is prompted by changes in the firm's business, notably its acquisition of a United Kingdom subsidiary, other growing overseas expenses, and its recent initial public offering.Starting at €8.20
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Gestión de Deuda en General Motors
Tufano, PeterCase HBS-206S01FinanceAnalista de General Motors encargado de la gestión de la estructura de la deuda de la automotriz debe decidir si y cómo modificar la exposición al tipo de interés de oferta de deuda más reciente de la firma. El analista debe tener en directrices de política de administración de pasivos consideración de GM, la exposición de la empresa existente de tipos de interés, sus expectativas de tasas de interés, y la amplia gama de productos de tipos de int...Starting at €8.20
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MW Petroleum Corp. (A) (Spanish version)
Luehrman, Timothy A.; Tufano, Peter; Wall, Barbara D.Case HBS-306S16FinanceAmoco Corp. is negotiating to sell a wholly-owned subsidiary, MW Petroleum, to Apache Corp. MW owns large reserves of oil and gas comprising many properties at different stages of engineering, development, and production. The proposed acquisition is a large one for Apache and poses several important financing and valuation problems. This case focuses primarily on valuation.Starting at €8.20
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Williams--2002 (Spanish version)
Coval, Joshua D; Tufano, Peter; Greenwood, RobinCase HBS-206S12FinanceWilliams, a Tulsa, Oklahoma-based firm in various energy businesses, must decide whether to accept a financing package offered by Berkshire Hathaway and Lehman Brothers. The proposed one-year credit facility would provide the firm with financial resources in a difficult period.Starting at €8.20
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Atlantic Corporation
Tufano, PeterCase HBS-208S14FinanceDos fabricantes de productos forestales negocian la venta de un grupo de activos. ACER permitiría que el comprador se deprecie rápidamente el intensificó base para justificar una alta valoración. El vendedor pagó recientemente greenmail, y esta operación puede estar relacionado con su deseo de evitar el pago de un segundo inversor.Starting at €8.20
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Affinity Plus (A)
Campbell, Dennis; Tufano, PeterCase HBS-209026-EFinanceThe executive team at Affinity Plus Federal Credit Union has pushed the concept of members first deeply throughout the organization, empowering employees to put member-owners' interests ahead of either the organization's interests or their own interests. As a result of this focus, the credit union must determine what to do with its profitable indirect auto lending business, which some see as inconsistent with the strategic direction set by the ma...Starting at €8.20
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The Cleveland Clinic: Improving the Patient Experience (Abridged)
Raman, Ananth; Tucker, Anita; Gordon, RachelCase HBS-611015-EService and Operations ManagementHealthcare has traditionally focused on medical outcomes and financial performance. The big question is always, "How much is it going to cost?" What would happen though if healthcare also considered the question of "How does the patient feel?" This case looks at the Cleveland Clinic's attempt to answer the latter question by attempting to institutionalize empathy as part of its delivery of care.Starting at €8.20