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AT&T: Managing Technological Change and the Future of Telephone Operators in the 20th Century
Gross, Daniel P.; Kerr, William R.Case HBS-718486-EStrategyBy the 1930s, AT&T dominated the American phone industry, serving 10 million telephones and employing over 100,000 switchboard operators. But beginning in the mid-1910s, the company began changing from manually-operated switchboards to mechanical switching systems that were faster and more cost-effective and did not require human operators. By the 1930s, the changeover has been completed or is underway in most American cities with over 50,000 peo...Starting at €8.20
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Walmart's Workforce of the Future (Spanish version)
Kerr, William R.; Bach-Lombardo, JordanCase HBS-821S03StrategyFaced with intense competition from Amazon, in 2015 Walmart began a transformation of its operations and workforce. The goal was to create an omnichannel retail experience for customers that seamlessly joined online and offline shopping. This case explores Walmart's efforts to deliver this through investments in its workforce makeup and training, digital infrastructure, and automation technology.Starting at €8.20
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Western Governors University: 10x Vision
Kerr, William R.; Ma, Susie L.Case HBS-819093-EStrategyWestern Governors University (WGU) was a nonprofit institution of higher education whose online learning model served more than 100,000 students in 2019 and was scaling rapidly. President Scott Pulsipher wanted to expand WGU's reach to millions more with a plan called 10x Vision. 10x Vision called for scaling enrollment, creating new ventures to expand access to higher education that complement WGU's business model, and funding these ventures. Pu...Starting at €8.20
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Western Governors University: 10x Vision, Teaching Note
Kerr, William R.; Scibetta, Coelin P.Teaching Note HBS-820042-EStrategyTeaching note for case 819093.Starting at €0.00
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AT&T: Managing Technological Change and the Future of Telephone Operators in the 20th Century, Teaching Note
Gross, Daniel P.; Kerr, William R.Teaching Note HBS-718518-EStrategyTeaching note for case 718486.Starting at €0.00