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Measures to Motivate Exceptional Service (Spanish version)
Simons, Robert L.; Mahoney, MichaelCase HBS-412S29Leadership and People ManagementIn January 2010, U. S. luxury goods retailer Raleigh & Rosse is being sued by its employees for encouraging "off the clock" hours. At the center of the class action lawsuit is the famous Raleigh & Rosse performance measurement system previously thought to be the core of the retailer's success. The system uses a sales-per-hour model to reward salespeople for time well spent on the floor. However, in this industry, where strong customer service is ...Starting at €8.20
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The Predictive Index
Applegate, Lynda M.; Weber, JamesCase HBS-820034-ELeadership and People ManagementMike Zani and Daniel Muzquiz needed to decide next steps to create a new category in the human resources consulting industry and scale their company. Zani and Muzquiz, serial entrepreneurs, acquired Predictive Index in 2014. Previously, as clients of the 65-year-old Predictive Index, they had used its behavioral assessment tool to help them hire staff and build teams and they strongly believed in its value. They also believed, however, that Pred...Starting at €8.20