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Backstage at Boston Ballet
Fubini, David G.; Agca Okutgen, Begum; Kelley, JuliaCase HBS-420005-ELeadership and People ManagementAt the beginning of her second year with Boston Ballet, Executive Director Meredith "Max" Hodges got some bad news-a developer had purchased one of Boston Ballet's school locations and was planning to terminate Boston Ballet's lease. Hodges had already overseen a number of improvements during her first year with Boston Ballet and had several major projects planned for her second year, including a major website overhaul and a revamped performance ...Starting at €8.20
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Measures to Motivate Exceptional Service (Spanish version)
Simons, Robert L.; Mahoney, MichaelCase HBS-412S29Leadership and People ManagementIn January 2010, U. S. luxury goods retailer Raleigh & Rosse is being sued by its employees for encouraging "off the clock" hours. At the center of the class action lawsuit is the famous Raleigh & Rosse performance measurement system previously thought to be the core of the retailer's success. The system uses a sales-per-hour model to reward salespeople for time well spent on the floor. However, in this industry, where strong customer service is ...Starting at €8.20