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Portman Hotel Co. (Spanish version)
Heckscher, Charles C.; Holland, PhilipCase HBS-403S25Leadership and People Managementimport to America Asian-style service using a butler-like employee group called the personal valets. To achieve this high level of service, the hotel has paid great attention to its human resource policies, believing that the quality of its service will depend on the quality and motivation of the people, It articulates a series of employee "rights," which it tells employees are enforceable in court. Upon opening employees are excited and highly ...Starting at €8.20
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The Greening of DUMBO
Eccles, Robert G.; Edmondson, Amy C.; Prabhu, AbhijitCase HBS-410079-ELeadership and People ManagementThe Brooklyn, NY, neighborhood Down Under Manhattan Bridge Overpass (DUMBO) has seen a revitalization since the late 1970s. The neighborhood's business improvement district (BID) is charged with supplementing New York City's efforts in several areas, including safety, sanitation, marketing, promotional programs, capital improvements, and beautification. Since 2007, the DUMBO BID has done "small things that are collectively big" to improve the are...Starting at €8.20