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Growing Integrated Services at Jones Lang LaSalle (2008) (C)
Gulati, Ranjay; Silvestri, LucianaCase HBS-113116-ELeadership and People ManagementThis case describes the strategic and organizational challenges that Jones Lang LaSalle (JLL) faced between 2005 and 2008. Having dismantled its long-standing service-line-oriented structure, JLL created two interdependent groups: Accounts and Markets. Accounts housed account managers who served JLL's corporate clients. Markets housed brokers specialized in a certain geography. JLL helped drive integration between Accounts and Markets by emphasiz...Starting at €5.74
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Jones Lang LaSalle: Reorganizing around the Customer (2005)
Gulati, Ranjay; Marshall, LuciaCase HBS-410007-ELeadership and People ManagementPeter Roberts, CEO of Jones, Lang, LaSalle (JLL) Americas division, has been charged with expanding the company's presence in its core geographic markets while simultaneously growing its corporate account business. Roberts and his task force have narrowed their options to two proposals. The first is an enhancement of the account management model put in place in 2001 where independent service units co-existed with an account management group. The ...Starting at €8.20
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Corporate Solutions at Jones Lang LaSalle 2001 A
Gulati, Ranjay; Silvestri, LucianaCase HBS-113114-ELeadership and People ManagementThis case describes the strategic and organizational challenges that Jones Lang LaSalle (JLL) faced at the turn of the millennium. Until then, JLL sold piecemeal commercial real estate services to its corporate clients, who maintained relationships with a variety of vendors. In 2000, JLL's large corporate clients started globalizing their activities and seeking to outsource their real estate needs. They were looking for integrated solutions deliv...Starting at €8.20
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Integrated Services at Jones Lang LaSalle 2005 (B)
Gulati, Ranjay; Silvestri, LucianaCase HBS-113115-ELeadership and People ManagementThis case describes the strategic and organizational challenges that Jones Lang LaSalle (JLL) faced between 2001 and 2005. Faced with the need to deliver integrated services to corporate clients in 2001, JLL created Corporate Solutions, a group that aimed to draw connections between JLL's semi-autonomous service lines. Despite initial success, by 2005 the group was finding it challenging to foster integration. Account managers and service line le...Starting at €5.74
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Corporate Solutions at Jones Lang LaSalle (2001) (Spanish version)
Gulati, Ranjay; Marshall, LuciaCase HBS-418S04Leadership and People ManagementPeter Barge, CEO of the newly created Corporate Solutions Group of Jones Lang LaSalle (JLL), is executing a restructuring of the U.S. corporate real estate services division that will enable the company to offer its clients integrated solutions. Barge has created an account management function to coordinate the activities of the three, product-based business units which, until now, have operated autonomously. As he is executing the restructuring,...Starting at €8.20
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Jones Lang LaSalle (2012): Integrated Services and the Architecture of Complexity (D)
Gulati, Ranjay; Silvestri, LucianaCase HBS-113117-ELeadership and People ManagementThis case describes the strategic and organizational challenges that Jones Lang LaSalle (JLL) faced between 2008 and 2012. In 2008, in order to strengthen the firm's brokerage team, JLL merged with The Staubach Company, a real estate services provider with a first-rate brokerage team and great cultural fit with JLL. Staubach paid its brokers with a commission model, which accelerated JLL's decision to let go of its long-standing salary and bonus ...Starting at €5.74
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Transforming Arizona's Health Care System: Developing and Implementing the Health-e Connection Roadmap
Applegate, Lynda M.; Vinze, Ajay; Raghu, T.S.; Ipe, MinuCase HBS-808072-ELeadership and People ManagementThis case addresses the issues of leadership and change management in the process of transforming an industry through an innovative public-private partnership approach to policy making. In 2005, the Governor of Arizona issued an Executive Order to create a roadmap for the state to achieve statewide electronic health data exchange between various entities in the health care delivery system. The Roadmap development project, a key initiative for Ari...Starting at €8.20