HBSP (USA)
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Improving the Patient Experience (Spanish version)
Raman, Ananth; Tucker, AnitaCase HBS-615S02Service and Operations ManagementHealthcare has traditionally focused on medical outcomes and financial performance. The big question is always, "How much is it going to cost?" What would happen, though, if healthcare also considered the question of "How does the patient feel?" This case looks at the Cleveland Clinic's attempt to answer the latter question by attempting to institutionalize empathy as part of its delivery of care.Starting at €8.20
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Cleveland Clinic: Improving the Patient Experience
Raman, Ananth; Tucker, AnitaCase HBS-612031-EService and Operations ManagementHealthcare has traditionally focused on medical outcomes and financial performance. The big question is always, "How much is it going to cost?" What would happen, though, if healthcare also considered the question of "How does the patient feel?" This case looks at the Cleveland Clinic's attempt to answer the latter question by attempting to institutionalize empathy as part of its delivery of care.Starting at €8.20
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Patient Flow at Brigham and Women's Hospital (A)
Tucker, Anita; Berry, Jillian A.Case HBS-608171-EService and Operations ManagementBrigham and Women's Hospital challenged a team of physicians to improve patient flow from the Emergency Department to Intensive Care Units (ICUs). One of the team members, Selwyn Rogers, Director of the Surgical Intensive Care Unit (SICU) at Brigham and Women's Hospital, encountered workarounds by two physicians attempting to transfer their patients to the SICU because the other ICUs were full. Reflecting on the wasted effort and confusion caused...Starting at €8.20
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Steel Street, Teaching Note
Segel, Arthur I; Ginsburgh, Justin; Creo, BenTeaching Note HBS-210034-EFinanceTeaching Note for [210010].Starting at €0.00
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Polanco, una oportunidad en boga
Segel, Arthur I; Creo, BenCase HBS-210S06FinancePara maximizar su eficacia, los casos de color deben imprimirse en color. Roberto Charvel es un joven graduado de MBA de hacer su primera inversión en bienes raíces personales en su natal Ciudad de México. Charvel está planeando comprar y renovar un edificio de apartamentos de nueve unidad. Es el mercado? ¿Debería vender o arrendar las unidades? ¿Cómo debería manejar otras cuestiones como los diseños arquitectónicos, el proceso de construcción, y...Starting at €8.20
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Polanco: A Fashionable Opportunity, Teaching Note
Segel, Arthur I; Creo, BenTeaching Note HBS-209005-EFinanceTeaching Note for [209012].Starting at €0.00
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Polanco: A Fashionable Opportunity
Segel, Arthur I; Creo, BenCase HBS-209012-EFinanceTo maximize their effectiveness, color cases should be printed in color. Roberto Charvel is a young MBA graduate making his first personal real estate investment in his native Mexico City. Charvel is planning to purchase and renovate a nine unit apartment building. Is the market good? Should he sell or lease the units? How should he handle other issues like the architectural designs, the construction process, and the legal process? How should he ...Starting at €8.20
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Patient Flow at Brigham and Women's Hospital (A) and (B), Teaching Note
Tucker, AnitaTeaching Note HBS-610107-EService and Operations ManagementTeaching Note for 608171 and 608172.Starting at €0.00
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The Cleveland Clinic: Improving the Patient Experience (Abridged)
Raman, Ananth; Tucker, Anita; Gordon, RachelCase HBS-611015-EService and Operations ManagementHealthcare has traditionally focused on medical outcomes and financial performance. The big question is always, "How much is it going to cost?" What would happen though if healthcare also considered the question of "How does the patient feel?" This case looks at the Cleveland Clinic's attempt to answer the latter question by attempting to institutionalize empathy as part of its delivery of care.Starting at €8.20
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Equity International: The Second Act, Teaching Note
Retsinas, Nicolas P.; Creo, BenTeaching Note HBS-209147-EFinanceTeaching Note for [209110].Starting at €0.00