HBSP (USA)
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Human-Centered Service Design (Spanish version)
Buell, Ryan W.; Otazo, AndrewCase HBS-617S03Service and Operations ManagementTeach this case online with new suggestions added to the Teaching Note. This case study includes mandatory video elements, which are integrated into the pre-class assignment for students and the classroom teaching plan for instructors. Information on how to access and use these multimedia components is included in the Teaching Note. The case describes IDEO, one of the world's leading design firms, and its human-centered innovation culture and pr...Starting at €8.20
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IDEO: Human-Centered Service Design, Teaching Note
Buell, Ryan W.Teaching Note HBS-616038-EService and Operations ManagementThe case describes IDEO, one of the world's leading design firms, and its human-centered innovation culture and processes. It is an example of what managers can do to make their own organizations more innovative. In reaction to a rapidly changing competitive landscape, a team of IDEO designers have been hired by Cineplanet, the leading movie cinema chain in Peru, to reinvent the movie-going experience for Peruvians. Cineplanet wishes to better al...Starting at €0.00
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Cataumet Boats, Inc. (Spanish version)
Sasser, W. Earl, Jr.; Davis, MarkCase HBS-917S13Service and Operations ManagementJaime Giancola, un estudiante de MBA, ha completado recientemente un curso de gestión de operaciones en las que la planificación de la producción agregada (APP) fue uno de los temas. Ella cree que que el negocio de su familia, Barcos Cataumet, que sus abuelos se inició, y que su madre y su tío ahora propia, podría beneficiarse de la aplicación de los conceptos de APP para identificar las diferentes formas en que puede programar los trabajadores, ...Starting at €8.20
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Three Jay's Corporation, Teaching Note
Marshall, Paul W.; Davis, MarkTeaching Note HBS-915532-EService and Operations ManagementTeaching Note for Product #915531.Starting at €0.00
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Cataumet Boats, Inc., Teaching Note
Sasser, W. Earl, Jr.; Davis, MarkTeaching Note HBS-917510-EService and Operations ManagementTeaching note for case 917509.Starting at €0.00
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IDEO: Human-Centered Service Design
Buell, Ryan W.; Otazo, AndrewCase HBS-615022-EService and Operations ManagementTeach this case online with new suggestions added to the Teaching Note. This case study includes mandatory video elements, which are integrated into the pre-class assignment for students and the classroom teaching plan for instructors. Information on how to access and use these multimedia components is included in the Teaching Note. The case describes IDEO, one of the world's leading design firms, and its human-centered innovation culture and pr...Starting at €8.20
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Compass Group: The Ascension Health Decision
Buell, Ryan W.Case HBS-615026-EService and Operations ManagementIn 2012, Compass Group (Compass) was on the verge of closing a $2 billion deal with Ascension Health (Ascension), one of the largest healthcare systems in the United States. Under the deal, Compass would provide foodservice management and cleaning services for 86 of Ascension's hospitals. Compass employs a "sectorized" approach to deliver service through a portfolio of focused brands, each of which targets focused groups of customers with specifi...Starting at €8.20
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Improving Access at VA, Teaching Note
Buell, Ryan W.; Huckman, Robert S.Teaching Note HBS-618052-EInformation TechnologiesTeaching note for case 617012.Starting at €0.00
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Three Jays Corporation (Spanish version)
Marshall, Paul W.; Davis, MarkCase HBS-915S15Service and Operations ManagementBrodie Arens is an MBA student and summer intern at Three Jays Corporation, a jam and jelly manufacturer in Michigan. Brodie's first assignment as an intern is to update the inventory and production planning system. Initially, he begins by updating the Economic Order Quantities (EOQ) and Reorder Points (ROP) for each product. However, he soon learns that the formal production planning system was being ignored by the workers on the factory floor. ...Starting at €8.20
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Compass Group: The Ascension Health Decision, Teaching Note
Buell, Ryan W.Teaching Note HBS-616046-EService and Operations ManagementTeaching note for case 615026. In 2012, Compass Group (Compass) was on the verge of closing a $2 billion deal with Ascension Health (Ascension), one of the largest healthcare systems in the United States. Under the deal, Compass would provide foodservice management and cleaning services for 86 of Ascension's hospitals. Compass employs a "sectorized" approach to deliver service through a portfolio of focused brands, each of which targets focused ...Starting at €0.00