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Thomas Green: Power, Office Politics and a Career in Crisis
Sasser, W. Earl, Jr.; Beckham, HeatherCase HBS-2095-ELeadership and People ManagementTeach this case online with new suggestions added to the Teaching Note. When students have the English-language PDF of this Brief Case in a coursepack, they will also have the option to purchase an audio version. The case describes the dilemma of a markStarting at €8.20
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Putting the Service-Profit Chain to Work (HBR Classic) (Spanish version)
Heskett, James L.; Jones, Thomas O.; Loveman, Gary W.; Sasser, W. Earl, Jr.; Schlesinger, Leonard A.Article HBS-R0807LService and Operations Managementinvestment in people, technology that supports frontline workers, revamped recruiting and training practices, and compensation linked to performance. They also express a vision of leadership in somewhat unconventional terms, referring to an organization's "patina of spirituality" and the "importance of the mundane." In this article, Heskett, Jones, Loveman, Sasser, and Schlesinger take a close look at the links in the service-profit chain, which...Starting at €8.20
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Expansion Strategy (Spanish version)
Sasser, W. Earl, Jr.; Kazan, BrentCase HBS-412S09Service Management, Operations Management, Aggregate Planning, Capacity Planning, Pricing Strategy, Production Controls, Seasonal Demand and Resort ManagementStarting at €8.20
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Developing a New Compensation Plan (Spanish version)
Sasser, W. Earl, Jr.; Shelton, RachelCase HBS-412S26A restaurant chain based in California offers made-to-order sandwich wraps using fresh, healthy ingredients. The founders of the company take a very active role in day-to-day business and tightly control every aspect of the restaurant operation from hiring store managers to planning the menu. Management is concerned that employee turnover is high, customer satisfaction is decreasing, and revenue growth is flat. The newly hired human resources lea...Starting at €8.20
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Gentle Electric Co. (Spanish Version)
Sasser, W. Earl, Jr.Case HBS-602S17Service and Operations ManagementDiseñado para ilustrar diversos niveles de complejidad en la determinación de tamaños óptimos de orden para una sola política inventario de artículos. Se les pide a los estudiantes para evaluar el impacto de los cambios operativos recientes sobre la política de ordenamiento de la firma. La intención de seguir los estudiantes de la exposición inicial a cantidades económicas, este caso se ensancha de los estudiantes alcance de los modelos TradeOff....Starting at €8.20
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Financial Policy at Apple, 2013 (A) (Spanish version)
Desai, Mihir A.; Meyer, Elizabeth A.Case HBS-215S06FinanceThe Inside the Case video that accompanies this case includes teaching tips and insight from the author (available to registered educators only). By the end of 2013, Apple had $137 billion dollars in cash and marketable securities. This case explores how companies can generate such large amounts of cash and how and if they should distribute it to shareholders, especially in the face of shareholder pressure. In the process, students are asked to ...Starting at €8.20
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Financial Policy at Apple, 2013 (B) (Spanish version)
Desai, Mihir A.; Meyer, Elizabeth A.Case HBS-215S07FinanceThe Inside the Case video that accompanies this case includes teaching tips and insight from the author (available to registered educators only). This case is meant to accompany Financial Policy at Apple, 2013 (A) and details the results of Apple's Q2 2013 earnings call.Starting at €5.74
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Burger King Corp. (Spanish version)
Sasser, W. Earl, Jr.; Rikert, David C.Case HBS-607S09Service and Operations ManagementDescribe el sistema operativo de una unidad de Burger King. El caso no tiene un foco decisión; que está diseñado para su uso con estudiantes Corp. McDonald se les pide que compare los sistemas operativos de estas dos cadenas de hamburguesas de comida rápida. El análisis cuidadoso detectará las sutiles y no tan sutiles diferencias entre los dos sistemas operativos seleccionados por estas dos empresas.Starting at €8.20
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Cataumet Boats, Inc. (Spanish version)
Sasser, W. Earl, Jr.; Davis, MarkCase HBS-917S13Service and Operations ManagementJaime Giancola, un estudiante de MBA, ha completado recientemente un curso de gestión de operaciones en las que la planificación de la producción agregada (APP) fue uno de los temas. Ella cree que que el negocio de su familia, Barcos Cataumet, que sus abuelos se inició, y que su madre y su tío ahora propia, podría beneficiarse de la aplicación de los conceptos de APP para identificar las diferentes formas en que puede programar los trabajadores, ...Starting at €8.20
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Financial Policy at Apple, 2013 (B)
Desai, Mihir A.; Meyer, Elizabeth A.Case HBS-214094-EFinanceThe Inside the Case video that accompanies this case includes teaching tips and insight from the author (available to registered educators only). This case is meant to accompany Financial Policy at Apple, 2013 (A) and details the results of Apple's Q2 20Starting at €5.74