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Sam’s Pizzeria: Managing Peak Demand
David Wood; Ali Abdel-RazekCase IVEY-9B20D002-EEntrepreneurship, Service and Operations ManagementIn October 2018, the owner of Sam’s Pizzeria (Sam’s) in Orillia, Ontario, needed to determine how he should staff his business to keep up with an increase in demand on Halloween. Halloween had often been a source of frustration, as Sam's struggled to keep up with demand on that day. Providing customers with good-quality pizza and fast delivery was critical to Sam’s success. Not wanting to repeat the mistakes of the past, the owner knew that he wo...Starting at €8.20
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Differences at Work: Alex (A)
Sucher, Sandra J.; Gordon, RachelCase HBS-408011-ELeadership and People ManagementIn Differences at Work: Alex (A), HBS Case No. 9-408-011 Alex has been asked an inappropriate question by the interviewer at an interview for his dream job. How will Alex handle the situation? Should he accept the position is offered?Starting at €8.20
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Parcel Guard: Keeping Up with Demand
David Wood; Ali Abdel-RazekCase IVEY-9B20D005-EEntrepreneurship, Service and Operations ManagementIn May 2019, the vice-president of operations at Danby Products Ltd. (Danby) was concerned that the production facility for the company’s latest product, Parcel Guard, would not be able to keep up with demand. Parcel Guard was one of the most anticipatedStarting at €8.20
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Differences at Work Series, Teaching Note
Gordon, Rachel; Sucher, Sandra J.Teaching Note HBS-611077-ELeadership and People ManagementTeaching Note for 408011, 408042, 408037, 408055, 408056, 408012, 408043, 408044, 408014, 408046, 408047, 408015, 408048, 408016, 408049, 408017, 408050, 408019, 408052, 609053, 609054, 408021, 408054, 408013, 408045.Starting at €0.00