Ivey Business School (Canada)
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Dr. Jack Perry, DDS
John S. Haywood-Farmer; Eleni MitsisCase IVEY-9B07C016-ELeadership and People ManagementDr. Jack Perry, a sole practitioner dentist in a small town in Ontario, had a meeting with one of his employees who suggested that there were several problems in the office. These include: low morale, lack of motivation to grow the business, fill cancellations, follow up on collections, and engage in cross-sell procedures. He had noticed these problems previously but felt unsure about his personnel and business management skills. Using his notes ...Starting at €8.20
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Dr. Nicholas Burns, DDS
John S. Haywood-Farmer; Eleni MitsisCase IVEY-9B07D007-EService and Operations ManagementDr. Nicholas Burns, a sole practitioner dentist in a small town in Ontario, is considering the purchase of a new dental laser which allows dentists to perform certain dental treatments without anesthesia. He wondered if the benefits of the new dental laser would justify the expenditure. Dr. Burns knew he should consider whether the technological advantage offered by the new dental laser would improve his office's profitability and the possibility...Starting at €8.20