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New General Manager at St. Thomas Golf and Country Club
Darroch A. RobertsonCase IVEY-9B13B024-EAccounting and ControlThe newly appointed general manager (GM) of a private golf club in a small community must step in to clean house after the club chooses not to renew the previous GM’s contract. The club has suffered a sizable revenue loss during its most recent year, and membership has declined well below the targeted level. Additionally, three senior managers have departed in the last few months and have been replaced with individuals who have very limited exper...Starting at €8.20
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Pet Care Veterinary Services
Elizabeth M.A. Grasby; Jason StornelliCase IVEY-9B07M042-EStrategyThe spring of 2002 had been grueling for the owner of Pet Care Veterinary Services, a small-animal veterinary practice with two clinics in Southwestern Ontario. Everything seemed to be going wrong at Pet Care's Avery, Ontario location. Profitability was disappointing, medication had disappeared, and the owner had serious concerns about her associate veterinarian's quality of animal care. The owner wondered what would be her best course of action....Starting at €8.20
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Hospital Software Solutions (A)
Elizabeth M.A. Grasby; Jason StornelliCase IVEY-9B07C018-ELeadership and People ManagementThe customer care team lead at Hospital Software Solutions was becoming increasingly distressed in her workplace. Her supervisors were not managing her or the department effectively; her responsibilities did not align with her job description; she was being blamed for computer system failures; and she felt she was being viewed as the office slacker. The case provides for the application of theoretical concepts surrounding leadership, power/influe...Starting at €8.20
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St. Thomas Golf and Country Club
Darroch A. RobertsonCase IVEY-9B11B006-EAccounting and Control, StrategyThe superintendent of the St. Thomas Golf Course had to develop the 2010 operating budget for the maintenance of the golf course and recommend the extent of infrastructure expenditures for the upcoming year. The course was facing increased labour costs due to recent government-mandated increases in the minimum wage. The recommendations had to be made in terms of a weak economy in the area and a recent decline in membership. The student must first...Starting at €8.20
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Hospital Software Solutions (B)
Elizabeth M.A. Grasby; Jason StornelliCase IVEY-9B07C019-EKnowledge and Communication, Leadership and People ManagementThe customer care team lead (team lead) decides to attend a town hall meeting with the company's president and publicly air her concerns about computer system problems. This action appears to help resolve the system's problems but her supervisor rates her poorly on a performance review, possibly motivated by the team lead's actions at the town hall meeting. She must find a way to resolve her issues at Hospital Software Solutions without ruining h...Starting at €5.74