Ivey Business School (Canada)
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Williams Coffee Pub: The Franchising Opportunity
Gregory S. Zaric; Hui ZhangCase IVEY-9B07E020-ECorporate Governance, EntrepreneurshipAn entrepreneur is looking for business opportunities since she immigrated to London, Ontario. She has come across a franchising opportunity with Williams Coffee Pub (WCP). The promotional material for WCP indicates that annual sales for a typical restaurant can be up to $1,700,000 with a profit margin of 17.5 per cent. This business opportunity seems very attractive, however, she must do some additional investigation. The purpose of this case is...Starting at €8.20
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Gold Claim at Sturgeon Lake
Peter C. Bell; Gregory S. ZaricCase IVEY-9B09E018-ECorporate GovernanceAWARD WINNING CASE: 2009 INFORMS Case and Teaching Materials Competition, 3rd place. A freelance geologist was asked for advice regarding two mining claims to property on Sturgeon Lake, near Thunder Bay, Ontario. Specifically, he was asked if there was enough gold on the property to pursue an economically feasible mining opportunity. The geologist determined that an analytical approach would best aid the analysis of the multiple factors he would ...Starting at €8.20
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Radiation Treatment Machine Capacity Planning at Cancer Care Ontario
Jonathan Wang; Gregory S. ZaricCase IVEY-9B15E014-ECorporate GovernanceA planning analyst at Cancer Care Ontario has been tasked to recommend a strategy for allocating new linear accelerator capacity to the province’s cancer treatment centres over a five-year period. Because the introduction of additional capacity requires the investment of capital resources and long implementation timelines, accurate and timely predictions are critical to the treatment of cancer patients. The planning analyst needs to devise an all...Starting at €8.20
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Pulling the Goalie in Hockey
Gregory S. Zaric; Michael LeffCase IVEY-9B08E001-ECorporate GovernanceThe assistant coach of the Toronto Maple Leafs, had just seen the team lose. In order to increase their chance of scoring, they had added a sixth offensive skater to the ice by sending their goaltender to the bench (known as pulling the goalie) in the last 60 seconds of the game. Doing this did not give the team an advantage, in fact, a member of the opposite team was able to shoot the puck into the unguarded net, which cost the Leafs the game. T...Starting at €8.20
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Breaking the Silence (B): Exploring Your Own Stories
Alison Konrad; Kanina Blanchard; Karen MacMillanCase IVEY-9B20C044-ELeadership and People Management, StrategySupplemental case for product 9B20C043.Starting at €5.74
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Breaking the Silence at Work: (A) Taboo Topics and (B) Explore Your Own Stories - Teaching Note
Kanina Blanchard; Alison Konrad; Karen MacMillanTeaching Note IVEY-W25585-EKnowledge and Communication, Leadership and People ManagementTeaching Notes for products W25584 and W25586Starting at €0.00
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Western Day Care Centre: The Emery Street Expansion
Gregory S. Zaric; Xu ChenCase IVEY-9B08E006-ECorporate GovernanceIn May 2008, the business manager at Western Day Care Centre (WDCC) was considering expanding the company's services at its Emery Street location. WDCC was currently running at full capacity with a continuously growing waiting list and demand for day care services was increasing. The business manager was evaluating the financial feasibility of renovating the first-floor gymnasium and converting it into a classroom. Incorporating the care requirem...Starting at €8.20
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Breaking the Silence: Engaging Challenges Faced by the LGBTQ+ Community
Vishal Vijay; Kanina Blanchard; Alison Konrad; Karen MacMillanCase IVEY-W27660-EKnowledge and CommunicationIntolerance and discrimination against LGBTQ+ identifying individuals are widespread in the workplace and in academic institutions. This case explores the consequences of intolerance and offers participants an opportunity to consider and practice how individuals can use inclusive language and mindful communication strategies to deal with episodes of intolerance. Learning how to break the silence when faced with taboo or challenging topics enables...Starting at €8.20
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Breaking the Silence (A): Taboo Topics
Alison Konrad; Kanina Blanchard; Karen MacMillanCase IVEY-9B20C043-ELeadership and People Management, StrategyStudents need to practice talking about taboo topics. The ‘A’ case offers background on recent calls to end discrimination (e.g., #MeToo, Black Lives Matter protests) and highlights the struggles business schools, in particular, have faced in dealing withStarting at €8.20
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C&D Hotel, Xiamen
Chong Wu; Hubert Pun; Gregory S. Zaric; Deyuan ChenCase IVEY-9B15D002-EService and Operations Management, StrategyThe C&D Hotel, the first five-star deluxe hotel in Xiamen, a coastal city in China, needs to improve its service delivery process. In particular, the hotel’s customer service manager needs to present her plans for handling some recent customer complaints and decide how to compensate hotel guests for errors that have occurred during service delivery.Starting at €8.20