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Customer Profitability and Customer Relationship Management at RBC Financial Group (Abridged) (Spanish version)
Collection: HBSP (USA)Ref.: HBS-107S03Published: Mar 19, 2002Reviewed: Nov 13, 2002Format: PDFPages: 22Language: Spanish - Case
iQmetrix: The Customer Is Always Right
Collection: Ivey Business School (Canada)Ref.: IVEY-9B16M028-EPublished: Feb 26, 2016Reviewed: Feb 26, 2016Format: PDFPages: 10Language: English - Case
RONA Inc.- Dealing with Recession
Collection: Ivey Business School (Canada)Ref.: IVEY-9B09M076-EPublished: Oct 15, 2009Format: PDFPages: 19Language: English - Case
University Health Network (UHN): The MOE-MAR Initiative
Collection: Ivey Business School (Canada)Ref.: IVEY-9B06E013-EPublished: Feb 5, 2010Format: PDFPages: 25Language: English - Case
Canadian Air Transport Security Authority (CATSA)
Collection: Ivey Business School (Canada)Ref.: IVEY-9B06E018-EPublished: Feb 27, 2007Reviewed: Sep 17, 2009Format: PDFPages: 10Language: English - Case
Buy Online, Pickup in Store: Vice President of Store Operations Supplement
Collection: HBSP (USA)Ref.: HBS-621105-EPublished: Apr 15, 2021Format: PDFPages: 7Language: English - Case
Innovate LLP: Legal Dilemmas in the Start-up World
Collection: Ivey Business School (Canada)Ref.: IVEY-9B15M107-EPublished: Nov 10, 2015Reviewed: Jan 27, 2016Format: PDFPages: 8Language: English - Case
Buy Online, Pickup in Store: Evaluating an Omnichannel Intervention in Retail
Collection: HBSP (USA)Ref.: HBS-621103-EPublished: Apr 15, 2021Format: PDFPages: 8Language: English - Case
Buy Online, Pickup in Store: Vice President of E-Commerce Supplement
Collection: HBSP (USA)Ref.: HBS-621106-EPublished: Apr 15, 2021Format: PDFPages: 7Language: English - Case
CIBC: Internalizing Open Innovation
Collection: Ivey Business School (Canada)Ref.: IVEY-9B17M174-EPublished: Nov 29, 2017Reviewed: Nov 29, 2017Format: PDFPages: 12Language: English