HBSP (USA)
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Why "I'm Sorry" Doesn't Always Translate
Maddux, William W.; Kim, Peter H.; Okumura, Tetsushi; Brett, JeanneArticle HBS-F1206B-ELeadership and People ManagementResearch focused on Japan and America shows that a seemingly simple concept, the apology, is interpreted very differently by different cultures. Only by understanding such differences can executives use it as a tool for facilitating negotiations, resolving conflicts, and repairing trust--of increasing importance in today's global world.Starting at €8.20
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Consumer Lending in Japan: Citi CFJ (A)
Trumbull, Gunnar; Kanno, AkikoCase HBS-709017-EEconomicsDespite a tradition of high household savings, Japan has supported a dynamic and technically sophisticated consumer lending sector. The high profitability of the sector has periodically attracted interest from domestic banks as well as international investors. Most recently, in 1998 and 2000 respectively, GE Capital and Citi Financial both acquired Japanese consumer lending companies. In 2006, when the Japanese Supreme Court rules that one of the...Starting at €8.20
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Rice in Japan
Reinhardt, Forest L.; Trumbull, Gunnar; Jinjo, Naoko; Yamazaki, MayukaCase HBS-717032-EEconomicsStarting at €8.20
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Consumer Lending in Japan: Citi CFJ (B)
Trumbull, Gunnar; Kanno, AkikoCase HBS-710018-EEconomicsAs the regulatory environment for consumer lending evolves, CFJ has to decide how to respond.Starting at €5.74
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Consumer Lending in Japan: Citi CFJ (A) & (B), Teaching Note
Trumbull, GunnarTeaching Note HBS-711102-EEconomicsTeaching Note for 709017 and 710018.Starting at €0.00