HBSP (USA)
-
Trouble at Tessei, Teaching Note
Bernstein, Ethan S.; Buell, Ryan W.Teaching Note HBS-616031-EService and Operations ManagementIn 2005, Teruo Yabe is asked to revive Tessei, the 669-person JR-East subsidiary responsible for cleaning its Shinkansen (""bullet"") trains. Operational mistakes, customer complaints, safety issues, and employee turnover are at or near all-time highs, even as the demands on Tessei continued to grow. Given previous leaders' failed attempts to fix Tessei's problems with increased managerial monitoring and controls, Yabe seeks a creative approach...Starting at €0.00
-
Belk: Towards Exceptional Scheduling, Teaching Note
Bernstein, Ethan S.; Kesavan, Saravanan; Staats, Bradley R.; Hassall, Luke; Qu, KathyTeaching Note HBS-417059-ELeadership and People ManagementTeaching note for case 415023.Starting at €0.00
-
Coaching Makena Lane, Teaching Note
Bernstein, Ethan S.Teaching Note HBS-419082-ELeadership and People ManagementCoaching Makena Lane (418031) Teaching NoteStarting at €0.00