Ivey Business School (Canada)
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LHSC Multi-Organ Transplant Program: Pooling Ontario's Kidney Transplant Wait-Lists
Fredrik Odegaard; Felipe RodriguesCase IVEY-9B18E020-EDecision AnalysisIn 2017, wait times for kidney transplants in Ontario were getting out of hand. While patients from London Health Sciences Centre’s kidney transplant program in London, Ontario, had a reasonable wait of approximately one year, patients in Toronto's kidney transplant program waited almost four years. In an attempt to improve the overall wait times for all Ontario patients, the provincial Ministry of Health intended to merge the two currently indep...Starting at €8.20
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Uncle Betty's: Toronto's Most Innovative Chef-quality Diner
Ariff Kachra; Qasim PiraniCase IVEY-9B14M050-EEntrepreneurship, StrategyA couple who had moved to a new home in Toronto noticed that the area did not offer any dining options similar to the New York diners they had loved in their four years of living there. The couple, who had two young children, could not find a place nearby that was child-friendly and served chef-quality food. Rather than waiting for someone else to fill the gap in the upscale neighbourhood, the couple opened Uncle Betty’s. The restaurant was succe...Starting at €8.20
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Rogers Communications Inc.
Ariff Kachra; Kevin MelhuishCase IVEY-9B11M015-EStrategyRogers Communications’ new president and chief executive officer (CEO) contemplated the future growth opportunities of the company. The CEO was taking control of Rogers at a high point — it was a powerful player in all areas of the telecommunications sector including wireless, television, Internet telephone, and landline telephone. However, competition in the industry was also at an all-time high and innovations were abounding. The CEO knew that ...Starting at €8.20
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Vancouver General Hospital (A): Improving Porter Efficiency
Fredrik Odegaard; Ryan MetcalfCase IVEY-9B09E017-ECorporate GovernanceThe head of Patient Escort Services for Vancouver General Hospital (VGH) had to determine the best approach to improve efficiency of the hospital's porter system. Porters represented a vital part of various hospital processes, facilitating timely flow of patients, equipment and materials throughout the hospital. Recently, VGH had experienced incidents in which the capacity of the porters was insufficient to meet the demands of the hospital and, d...Starting at €8.20
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Pricing at Vocram Airways (A)
Fredrik Odegaard; John G. WilsonCase IVEY-9B13E013-ECorporate Governance, EntrepreneurshipIn 2010, the owner of a small air-passenger firm transports individuals and small groups to remote waterfront regions. The business serves two types of customers: private and public. The private customers can afford to pay more, while the public customers’ budget constraints limit what they can pay. The owner wants to set a single price that will maximize his expected revenue across both customer groups. A constraining factor is the plane’s limit...Starting at €8.20
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Toronto Rehab
Peter C. Bell; Fredrik OdegaardCase IVEY-9B09E016-ECorporate GovernanceDue to continued budget shortfalls the project manager for the Spinal Cord Rehabilitation Program at the Toronto Rehabilitation Institute needed to provide proposals for immediate cost-saving measures. One of these measures included how to schedule the nursing staff. The problem involved meeting certain occupancy target levels while ensuring a minimum number and correct mix of available nurses.Starting at €8.20
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Pricing at Vocram Airways (B)
Fredrik Odegaard; John G. WilsonCase IVEY-9B13E014-ECorporate Governance, EntrepreneurshipThis is a supplement to 9B13E013.Starting at €5.74
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Bombay Hospital Indore: Administration of Patient Discharge Services
Fredrik Odegaard; Sudipendra Nath RoyCase IVEY-9B21E002-EDecision Analysis, Service and Operations ManagementIn 2016, a summer intern at Bombay Hospital Indore, in India, was tasked with evaluating the hospital’s patient discharge process. Two types of insured patients required different discharge processes for the payment of outstanding balances. The intern needed to map the respective processes and project the outcomes of (1) moving from the current two parallel systems to one centralized, or pooled, system; and (2) adding a third staff member to proc...Starting at €8.20
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Nokia Life Tools: A Strategic Innovation to Tap into India's Rural and Newly Urban Population
Ariff Kachra; M.B. Sarkar; Kirti Madhok SudCase IVEY-9B11M055-EMarketing, StrategyThe vice president and managing director of Nokia India needed to decide whether to undertake an all-India launch of Nokia’s newest service offering for emerging markets, called Nokia Lifetools (NLT). The NLT pilot was very successful, with consumer adoption and retention rates over 70 per cent. However, offering services and applications that came directly loaded onto a handset was new for Nokia, put it in direct competition with service provide...Starting at €8.20
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Loewen Group
Mary M. Crossan; Ariff KachraCase IVEY-9A98M008-EStrategyService Corporation International, the world's largest funeral consolidator, has just made a formal takeover bid for the Loewen Group, its key competitor. The offer is approximately 50 per cent above the price at which Loewen Group stock traded 30 days ago. Should Loewen Group fight the takeover, or should it accept it? This case helps students understand how to evaluate a company's strategy relative to its external environment and internal capab...Starting at €8.20