Ivey Business School (Canada)
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Paediatric Orthopaedic Clinic at the Children's Hospital of Western Ontario
Robert Klassen; Kellie Leitch; Manpreet HoraCase IVEY-9B08D001-EService and Operations ManagementThe chief of paediatric orthopaedic surgery was very concerned by the long times that the young patients (and their parents) were experiencing in the orthopaedic clinic. Long wait times tended to aggravate the already pent-up distress and concern that the patients were facing. The chief glanced at recently collected data on service times and wondered how the process could be improved, while continuing balancing budgetary pressures to reduce costs...Starting at €8.20
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Hudson Nuptials (A)
Stewart Thornhill; Ryan LittleCase IVEY-9B07M001-EEntrepreneurship, StrategyHudson Nuptials is a Toronto-based company created to take advantage of Canada's exclusive worldwide status as a provider of marriages to non-resident, same-sex couples. The company's president is struggling with whether to provide standardized wedding packages or to provide customized experiences to each client.Starting at €8.20
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Paediatric Orthopaedic Clinic at the Children's Hospital of Western Ontario (B)
Mary Gillett; Kellie LeitchCase IVEY-9B10D001-EService and Operations ManagementThe director of the Paediatric Orthopaedic Clinic (the Clinic) at the Children's Hospital of Western Ontario has a better understanding of the process flow and bottlenecks at the Clinic and also has ideas for some possible solutions. The director can turn her thoughts to addressing a recurring issue raised by the hospital's management - how the Clinic's performance should be measured. The director pondered the mission of the hospital, which was t...Starting at €5.74
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Hudson Nuptials (B)
Stewart Thornhill; Ryan LittleCase IVEY-9B07M002-EEntrepreneurship, StrategyThe company's co-founders reflect on the potential for the company, which was created to take advantage of Canada's exclusive worldwide status as a provider of marriages to non-resident, same-sex couples; to expand into other lines of business, such as research and consulting. They must decide whether to expand into other opportunities, refocus the company entirely on other opportunities or maintain a focus on providing weddings. This is a supple...Starting at €5.74