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Hillberg & Berk: Aiming to Sparkle in the Designer Jewellery Business
W. Glenn Rowe; Selena Shannon PritchardCase IVEY-9B17M040-EEntrepreneurship, StrategyFounded by an entrepreneur in 2007, Hillberg & Berk was a successful Canadian company in the affordable designer jewellery industry. After being funded through the Dragons’ Den television show in 2009, the entrepreneur and her team grew the company to achieving more than $10 million in annual sales. The company had focused its growth in its home province of Saskatchewan and into the neighbouring province of Alberta, but in late 2016, it faced a t...Starting at €8.20
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Mobile Blood Donor Clinic: A Discrete Event Simulation Model
Rasha Kashef; Felipe RodriguesCase IVEY-9B17E010-ECorporate GovernanceIn 2017, while donating blood on campus, a management science graduate student noticed that the mobile blood donor clinic set up at his university’s community centre was a congested tandem queuing system. Finding one-and-one-half hours too long for donors to wait, the student considered how the process could be reduced by at least half an hour. He needed to devise a reasonably precise model to represent the donor flow in the clinic. Using either ...Starting at €8.20
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Understanding Text Mining and Sentiment Analysis in Hotel Booking
Rasha Kashef; Sakariya AhmedCase IVEY-9B19E019-EDecision AnalysisA management science professor had an unpleasant experience with a hotel she stayed at in New York City. Consequently, she wanted to figure out if hotel ratings were enough to recommend a hotel, or if customers’ text reviews could be used as more importanStarting at €8.20
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South West Health Centre: Improving Patient Flow in the Intensive Care Unit
Rasha Kashef; Felipe RodriguesCase IVEY-9B19E007-EDecision AnalysisHospitals frequently deal with congestion and blockage that affects patient flow and increased costs. In 2018, at University Hospital, part of South West Health Centre, patient flow in the medical surgical intensive care unit seemed to be highly susceptible to congestion, and this was creating ripple effects throughout the hospital and leading to increased costs. The complexity of patient flow presented an opportunity to build a discrete-event si...Starting at €8.20
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Fortis Inc. and the $11.8 Billion ITC Decision
Rod E. White; W. Glenn Rowe; Selena Shannon PritchardCase IVEY-9B18M020-EStrategyIn late 2015, the executive vice-president and chief financial officer of Fortis, Inc., a homegrown energy delivery company based in St. John's, Newfoundland and Labrador, was preparing to meet with the company’s leadership committee. On the agenda was whether Fortis should make an offer to acquire ITC Holdings Corporation, the largest independent transmission utility in the United States. Fortis had a proven track record of acquiring regulated u...Starting at €8.20
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Jump Gymnastics Inc.: Jumping Into The Future
W. Glenn Rowe; Selena Shannon Pritchard; Megan WamboltCase IVEY-9B19M078-EEntrepreneurship, StrategyIn February 2018, the owner of Jump Gymnastics Inc. was preparing for her company’s upcoming strategic planning cycle. The privately owned children's recreational sport business located in Vancouver, British Columbia, delivered gymnastics programs designed to prepare children for lifelong sport participation and healthy living. In 10 years, the owner had successfully grown the company based on her passion for helping children reach their full phy...Starting at €8.20