Ivey Business School (Canada)
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Risk Leadership at TD Bank Group
Jeffrey GandzCase IVEY-9B12C001-ELeadership and People Management, StrategyTD Bank Group was one of the few large financial institutions in the world to have prospered during the financial meltdown and subsequent recession in 2008/9. It did this without any government assistance. Furthermore, it emerged from the crisis substantially larger in terms of market capitalization and assets while having the best performance of any of the Big-5 Canadian banks in terms of stock price and total shareholder return during the perio...Starting at €8.20
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VertiSoft Inc.: Raising the Bar
Jeffrey GandzCase IVEY-9B08C003-ELeadership and People Management, StrategyNew metrics have been introduced to a software technical support call center operation. These metrics have revealed a wide range of performance between employees both for time taken to answer customers' questions and the customer's perceived quality of service. The call center manager is wondering how to make use of these metrics. He is inclined to go public with them, whereas the head of human resources believes that this could be damaging to em...Starting at €8.20
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Shareholder Activism at Canadian Pacific
Jeffrey Gandz; Charles McMillanCase IVEY-9B14M035-EStrategyCanadian Pacific (CP), a North American railway company, had recently come under attack from an activist shareholder, Pershing Square Capital Management (Pershing). Pershing had accumulated a 14 per cent shareholding in CP and had recently announced its intention to replace the CP board of directors and its chief executive officer. The case reviews the history of CP, its recent performance relative to Canadian National, and the basis for Pershing...Starting at €8.20
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Maple Leaf Foods Inc. (B): Crisis Leadership
Jeffrey GandzCase IVEY-9B11C002-ELeadership and People Management, StrategyThis supplement to Maple Leaf Foods, Inc. (A): The Listeriosis Crisis describes what the company and its chief executive officer did to cope with this crisis in the days and months following.Starting at €5.74
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Unconscionability: David V. Uber, The Goliath
Naor Cohen, Carter CzaikowskiCase IVEY-W25194-ELeadership and People Management, StrategyDavid Heller began delivering food in Toronto using the UberEATS platform in December 2016. Several months after signing a service agreement with Uber Technologies Inc. (Uber), Heller drove for Uber approximately 40–50 hours every week, generating earningStarting at €8.20