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Risk Leadership at TD Bank Group
Jeffrey GandzCase IVEY-9B12C001-ELeadership and People Management, StrategyTD Bank Group was one of the few large financial institutions in the world to have prospered during the financial meltdown and subsequent recession in 2008/9. It did this without any government assistance. Furthermore, it emerged from the crisis substantially larger in terms of market capitalization and assets while having the best performance of any of the Big-5 Canadian banks in terms of stock price and total shareholder return during the perio...Starting at €8.20
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VertiSoft Inc.: Raising the Bar
Jeffrey GandzCase IVEY-9B08C003-ELeadership and People Management, StrategyNew metrics have been introduced to a software technical support call center operation. These metrics have revealed a wide range of performance between employees both for time taken to answer customers' questions and the customer's perceived quality of service. The call center manager is wondering how to make use of these metrics. He is inclined to go public with them, whereas the head of human resources believes that this could be damaging to em...Starting at €8.20
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Shareholder Activism at Canadian Pacific
Jeffrey Gandz; Charles McMillanCase IVEY-9B14M035-EStrategyCanadian Pacific (CP), a North American railway company, had recently come under attack from an activist shareholder, Pershing Square Capital Management (Pershing). Pershing had accumulated a 14 per cent shareholding in CP and had recently announced its intention to replace the CP board of directors and its chief executive officer. The case reviews the history of CP, its recent performance relative to Canadian National, and the basis for Pershing...Starting at €8.20
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Maple Leaf Foods Inc. (B): Crisis Leadership
Jeffrey GandzCase IVEY-9B11C002-ELeadership and People Management, StrategyThis supplement to Maple Leaf Foods, Inc. (A): The Listeriosis Crisis describes what the company and its chief executive officer did to cope with this crisis in the days and months following.Starting at €5.74
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Ethics Management at Imperial Oil Ltd. (Spanish version)
Jeffrey Gandz; Nadine HayesCase IVEY-9A86CS57Leadership and People ManagementEl gerente de comunicación de una gran refinería de petróleo debe revisar el diseño de la organización en cuanto a su ética corporativa. Varios diseños organizacionales se han hecho, incluyendo: un código de prácticas de negocios, una conclusión anual, entrenamiento y desarrollo, selección y reclutamiento, y un enfoque general en la ética del control gerencial. A pesar de la cultura de la compañía, dos incidentes han ocurrido recientemente, que c...Starting at €8.20
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IMAX Expansion in BRIC Economies (Revised)
Dwarkaprasad Chakravarty; Paul W. BeamishCase IVEY-9B15M028-EStrategyIn 2014, IMAX is a Canadian-based company synonymous with large-format, high-quality cinematic experiences. Following four decades of innovation, the bulk of its revenue now comes from providing technology to mainstream movie studios and multiplex exhibitors. IMAX has more than 900 cinema screens in 58 countries, with nearly half of them located in North America. Its chief executive officer believes that the route to becoming a billion-dollar com...Starting at €8.20
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WWF's Living Planet @ Work: Championed by HP
Oana Branzei; Haiying Lin; Dwarkaprasad ChakravartyCase IVEY-9B14M014-EStrategyAWARD WINNING CASE: European Foundation for Management Development (EFMD) Case Writing Competition 2014 — Corporate Social Responsibility category. Leading up to the completion of a successful partnership between Hewlett-Packard Canada and World Wildlife Fund Canada, the two individuals who championed the program contemplate their separate and joint next steps: should their organizations renew or exit the partnership? Together, they had designed ...Starting at €8.20
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Maple Leaf Foods, Inc. (A): The Listeriosis Crisis
Jeffrey GandzCase IVEY-9B11C001-ELeadership and People ManagementThe chief executive officer of Maple Leaf Foods, Inc., a food processing company employing 23,000 people in more than 50 locations, has just been advised that a deadly outbreak of Listeriosis has been linked to products shipped from a Maple Leaf Foods plant and that there have been several fatalities and many more severe illnesses linked to this contamination. He must decide what to do immediately, within the next few days, and in the longer term...Starting at €8.20
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A New Executive Director
Jeffrey Gandz; Elaine TodresCase IVEY-9B10C006-ELeadership and People ManagementA newly promoted assistant deputy minister of business and trade must decide which of two candidates to recommend for her previous role as executive director, business and consumer regulation. One candidate is creative, innovative, client focused and an inspirational and charismatic leader with a history of ruffling some feathers with other departments within the government. The other candidate seems to lack drive and innovativeness but has earne...Starting at €8.20