Ivey Business School (Canada)
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Cineplex, Inc.
John S. Haywood-Farmer; Dino Pupulin; Peter HryniakCase IVEY-9B15D008-EService and Operations ManagementIn early 2013, the senior vice-president of customer strategies at Toronto-based Cineplex Inc. (Cineplex) was sitting in her office, working on the firm’s strategy. The firm’s chief executive officer had asked the VP to examine some strategic alternatives and present them at the upcoming meeting of the company’s board of directors. One of Cineplex’s major concerns stemmed from the seemingly inexorable continued reduction in theatrical-release win...Starting at €8.20
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Toronto Transit Commission: Service Quality and Customer Perception
Jana Seijts; Dino Pupulin; Ken MarkCase IVEY-9B12M098-EStrategyThe chief public relations (PR) strategist for SG Media is using the Toronto Transit Commission (TTC) as an example in her public relations training session. In 2011, the TTC has been in the news because of a combination of poorly managed fare hike announcements and the perception of lax service quality. Consumers have taken to publishing, on social media sites, images of TTC employees seemingly in violation of service standards. The strategist i...Starting at €8.20
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KTM - Lista Para Competir (Spanish version)
Charlene Zietsma; Rob WongCase IVEY-9B05MS36Entrepreneurship, StrategyKTM es un fabricante Europeo acertado de la motocicleta todoterreno con ventas en 72 países. KTM ha estado experimentando crecimiento impresionante en sus vehículos más lujosos hasta las más base hace los varios ultimos años, pero está haciendo frente a la presión significativa del crecimiento de su inversionistas de empresa capitalistas. El principal oficial financiero debe determinarse cómo la compañía podría alcanzar sus objetivos del crecimie...Starting at €8.20
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KTM - Venture Capitalist Exit
Stephen Sapp; Charlene Zietsma; Iris Fischlmayr; Rob WongCase IVEY-9B07N003-EEntrepreneurship, Finance, StrategyKTM is a small motorcycle manufacturing company located in Austria. As a result of difficult economic conditions in 1999, KTM went private with the help of the venture capital firm BC European Capital (BC). Following a couple of years of strong growth, BC is looking to liquidate its position and move on. KTM is faced with the decision of determining the best means to repurchase BC's equity position in the firm and leave the firm with enough finan...Starting at €8.20