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Hospital Software Solutions (A)
Elizabeth M.A. Grasby; Jason StornelliCase IVEY-9B07C018-ELeadership and People ManagementThe customer care team lead at Hospital Software Solutions was becoming increasingly distressed in her workplace. Her supervisors were not managing her or the department effectively; her responsibilities did not align with her job description; she was being blamed for computer system failures; and she felt she was being viewed as the office slacker. The case provides for the application of theoretical concepts surrounding leadership, power/influe...Starting at €8.20
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Fedore Cooperative: Effective Conflict Resolution and Decision Making
Claudia Sanchez Bajo; Jamie Campbell; Kaye Grant; Nora RussellCase IVEY-9B17C026-EEntrepreneurship, Leadership and People ManagementIn December 2009, Fedore Cooperative (Fedore), a worker cooperative in a major city in Western Canada, was at a critical juncture. A general meeting comprising all members had been convened to resolve conflicts that had been brewing for some time and threatening the survival of the business. The members were inspired by the ideals of participation and equality, and had always made decisions based on consensus. Unfortunately, they had become deepl...Starting at €8.20
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Hospital Software Solutions (B)
Elizabeth M.A. Grasby; Jason StornelliCase IVEY-9B07C019-EKnowledge and Communication, Leadership and People ManagementThe customer care team lead (team lead) decides to attend a town hall meeting with the company's president and publicly air her concerns about computer system problems. This action appears to help resolve the system's problems but her supervisor rates her poorly on a performance review, possibly motivated by the team lead's actions at the town hall meeting. She must find a way to resolve her issues at Hospital Software Solutions without ruining h...Starting at €5.74