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Ambrose & Bisaro
John S. Haywood-Farmer; Jennifer Xu; Nicole MaisonvilleCase IVEY-9B10D007-ELeadership and People Management, Service and Operations ManagementIn February 2009,the human resources associate at the Toronto office of advertising agency Ambrose & Bisaro (A&B) had just finished interviewing a candidate for one of eight summer internship positions. Due to the economic downturn, A&B anticipated a larger number of qualified applicants for these positions, especially notable in 2009 as many of their direct competitors had scaled back their internship programs. Throughout the interview, the cand...Starting at €8.20
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Canaan Group Reshaping the ECS Division
Kenneth Goh; Ken MarkCase IVEY-9B17C033-EEntrepreneurship, Leadership and People ManagementIn January 2015, the chief executive officer (CEO) of the Canaan Group, a privately owned logistics conglomerate of businesses in Vancouver, Canada, was considering how to capitalize on opportunities in the freight forwarding industry. The first thing he needed to do was stabilize the Export Cargo Specialist (ECS) division. The ECS division focused on ocean freight forwarding—helping customers coordinate and ship goods from origin to destination....Starting at €8.20