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Windermere Manor: Sustainability and Change
Chetan Joshi; Hari Bapuji; Ramasastry ChandrasekharCase IVEY-9B13C044-ELeadership and People Management, MarketingIn the hotel industry, the reuse of towels is considered a main step toward reducing hotels’ high carbon footprint. Windermere Manor, a private, high-end hotel, has established a routine to encourage its guests to reuse towels; however, the hotel’s towel-replacement rate exceeds its towel-reuse rate. The intended routine for identifying towels for reuse is not being followed, even by the hotels’ own housekeeping staff. The hotel's general manager...Starting at €8.20
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Canaan Group Reshaping the ECS Division
Kenneth Goh; Ken MarkCase IVEY-9B17C033-EEntrepreneurship, Leadership and People ManagementIn January 2015, the chief executive officer (CEO) of the Canaan Group, a privately owned logistics conglomerate of businesses in Vancouver, Canada, was considering how to capitalize on opportunities in the freight forwarding industry. The first thing he needed to do was stabilize the Export Cargo Specialist (ECS) division. The ECS division focused on ocean freight forwarding—helping customers coordinate and ship goods from origin to destination....Starting at €8.20