Ivey Business School (Canada)
-
Risk Leadership at TD Bank Group
Jeffrey GandzCase IVEY-9B12C001-ELeadership and People Management, StrategyTD Bank Group was one of the few large financial institutions in the world to have prospered during the financial meltdown and subsequent recession in 2008/9. It did this without any government assistance. Furthermore, it emerged from the crisis substantially larger in terms of market capitalization and assets while having the best performance of any of the Big-5 Canadian banks in terms of stock price and total shareholder return during the perio...Starting at €8.20
-
VertiSoft Inc.: Raising the Bar
Jeffrey GandzCase IVEY-9B08C003-ELeadership and People Management, StrategyNew metrics have been introduced to a software technical support call center operation. These metrics have revealed a wide range of performance between employees both for time taken to answer customers' questions and the customer's perceived quality of service. The call center manager is wondering how to make use of these metrics. He is inclined to go public with them, whereas the head of human resources believes that this could be damaging to em...Starting at €8.20
-
Shareholder Activism at Canadian Pacific
Jeffrey Gandz; Charles McMillanCase IVEY-9B14M035-EStrategyCanadian Pacific (CP), a North American railway company, had recently come under attack from an activist shareholder, Pershing Square Capital Management (Pershing). Pershing had accumulated a 14 per cent shareholding in CP and had recently announced its intention to replace the CP board of directors and its chief executive officer. The case reviews the history of CP, its recent performance relative to Canadian National, and the basis for Pershing...Starting at €8.20
-
Maple Leaf Foods Inc. (B): Crisis Leadership
Jeffrey GandzCase IVEY-9B11C002-ELeadership and People Management, StrategyThis supplement to Maple Leaf Foods, Inc. (A): The Listeriosis Crisis describes what the company and its chief executive officer did to cope with this crisis in the days and months following.Starting at €5.74
-
Loren Rathbone's Investment: The Flashing Red Light
Brian LaneCase IVEY-9B16N066-EFinanceIn 2008, a retired farmer from Moose Jaw, Saskatchewan, was facing a challenging investment decision. He had recently met with a real estate investment representative about an opportunity near Edmonton, Alberta. The farmer understood land, but investing in real estate was new for him. The 11 per cent bond return that the representative enthusiastically described made the opportunity seem very appealing. On the other hand though, the farmer wonder...Starting at €8.20
-
Ethics Management at Imperial Oil Ltd. (Spanish version)
Jeffrey Gandz; Nadine HayesCase IVEY-9A86CS57Leadership and People ManagementEl gerente de comunicación de una gran refinería de petróleo debe revisar el diseño de la organización en cuanto a su ética corporativa. Varios diseños organizacionales se han hecho, incluyendo: un código de prácticas de negocios, una conclusión anual, entrenamiento y desarrollo, selección y reclutamiento, y un enfoque general en la ética del control gerencial. A pesar de la cultura de la compañía, dos incidentes han ocurrido recientemente, que c...Starting at €8.20
-
NCEM: Improving Accounting Processes for a Canadian Charity
Brian LaneCase IVEY-9B21B004-EAccounting and ControlThe general director of Northern Canada Evangelical Mission (NCEM) wanted to make some changes to the organization’s accounting system to coincide with the calendar year-end. The changes involved consolidating the financial records for 20 separate ministries operating across the country to reduce the number of redundant, time-wasting, manual entries needed and to align the general ledger accounts with the charitable activities report required by ...Starting at €8.20
-
BusBoard Prototype Systems Ltd.: Making Sense of Foreign Exchange
Brian Lane; Craig WilsonCase IVEY-9B20N020-EEntrepreneurship, Finance, StrategyBusBoard Prototype Systems Ltd. (BusBoard), a company based in Calgary, Alberta, that designed and manufactured printed circuit boards targeted at the electronics hobbyist market, managed foreign-currency transactions on a transaction-by-transaction basis. The company’s general manager had been buying and selling CAD and USD while attempting to maximize the company’s value, timing transactions based on previous experience and professional judgmen...Starting at €8.20
-
A Broken Trust
Brian Lane; Vince Bruni-Bossio; Suresh KalagnanamCase IVEY-9B15N027-EFinanceBased on client meetings, this case profiles a situation in 2014 where pension plan members are struggling to make decisions due to inappropriate account reporting. A sense of urgency permeates the case. The husband’s pension account has recovered much of the value he lost in 2007, but he is concerned that another loss could occur, at a point in his life where he will not have time to recover. Two themes are addressed through a discussion involvi...Starting at €8.20
-
Smith Family Financial Plan (B)
Brian Lane; Nathalie JohnstoneCase IVEY-9B13N006-EFinanceThis is a supplement to Smith Family Financial Plan (A), product 9B13N005.Starting at €5.74