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United Airlines and Captain Denny Flanagan (Spanish version)
Colin Campbell; Niall Piercy; Michael Parent; Karen RobsonCase IVEY-9B14AS025MarketingThis case follows a day in the life of Captain Denny Flanagan. A United Airlines pilot for nearly a quarter of a century and a former naval aviator, Flanagan has created and championed a campaign to radically change the nature of air travel — putting good customer service at the heart of everything the airline does and reaching back, in some way, to the golden age of air travel. Examples of his service include ordering food for passengers of dela...Starting at €8.20
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CMR Enterprises (Spanish Version)
Narayandas, Das; Caravella, Mary NeunerCase HBS-509S02MarketingSam Marcus ha adquirido recientemente una pequeña empresa de ebanistería, y está en busca de un crecimiento espectacular. La empresa compite en los mercados de construcción comercial y residencial; poco después de la adquisición, la empresa obtiene un gran nuevo cliente residencial. El caso describe los cambios realizados en la empresa y cómo la relación con este cliente comienza a deteriorarse. Al final del caso, Marcus debe decidir si corregir ...Starting at €8.20
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United Airlines and Captain Denny Flanagan
Colin Campbell; Niall Piercy; Michael Parent; Karen RobsonCase IVEY-9B14A025-EMarketingThis case follows a day in the life of Captain Denny Flanagan. A United Airlines pilot for nearly a quarter of a century and a former naval aviator, Flanagan has created and championed a campaign to radically change the nature of air travel — putting good customer service at the heart of everything the airline does and reaching back, in some way, to the golden age of air travel. Examples of his service include ordering food for passengers of dela...Starting at €8.20