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United Airlines’ Service-recovery Challenge After Reputation Meltdown
Sandeep Puri; Kushal Dev Kashyap; Gaganpreet SinghCase IVEY-9B18A015-EMarketingIn 2017, United Airlines suffered a blow to its corporate reputation throughout the United States and international markets, including China, mainly due to an incident on United flight 3411, in which an airport enforcement officer forcibly dragged a passenger out of a plane. The inadequate public relations reaction following the incident and ineffective crisis management left the company reeling. The company became subject to scathing social medi...Starting at €8.20
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Procter & Gamble: Recall of Old Spice Deodorants
Siddhant Puri; Rameshwar Dubey; Sandeep Puri; Jayanthi RanjanCase IVEY-W30794-EMarketing, StrategyIn November 2021, Procter & Gamble Company (P&G)’s announcement regarding the recall of more than a dozen of its Old Spice and Secret aerosol deodorants and sprays over elevated levels of benzene threatened to damage their brand value. Considering that product recalls come at a cost and involve various phases, P&G need to assess how the recall will impact their brand value. As the Cincinnati, Ohio, multinational consumer goods corporation progres...Starting at €8.20
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HPQ: Carly Fiorina se juega el futuro
Grau, Juan; Taracena, EnriqueCase IPADE-DG 02 C 05MarketingLa propuesta de fusión entre Hewlett Packard y Compaq Computer Corp. ha provocado cambios profundos en ambas organizaciones. Algunos directivos y consejeros de Hewlett Packard están de acuerdo con la fusión, otros no lo están y esto ha ocasionado disputas internas por el poder y el control de la compañía. Carly Fiorina ha sido el eje sobre el cual ha girado todo el proceso de dicha fusión. ¿Ayudará esta fusión a Hewlett Packard y a Compaq a compe...Starting at €8.20