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United Airlines’ Service-recovery Challenge After Reputation Meltdown
Collection: Ivey Business School (Canada)Ref.: IVEY-9B18A015-EPublished: Mar 2, 2018Reviewed: Feb 2, 2018Format: PDFPages: 9Language: English - Case
Nata Supermarkets: Customer Analytics
Collection: Ivey Business School (Canada)Ref.: IVEY-W33834-EPublished: Sep 13, 2023Format: PDFPages: 3Language: English - Case
Procter & Gamble: Recall of Old Spice Deodorants
Collection: Ivey Business School (Canada)Ref.: IVEY-W30794-EPublished: Jan 11, 2023Format: PDFPages: 8Language: English