Ivey Business School (Canada)
-
Institute on Aging: When Non-Profits Operate Like For-Profits
James Pike; Vijay SatheCase IVEY-9B18M130-EStrategyIn 2012, the Institute on Aging, a US non-profit organization that served seniors in San Francisco, appointed a new chief executive officer (CEO). His mission was to salvage the organization, which was close to bankruptcy. His strategy was to consolidate services and pursue geographic expansion. Through these efforts, net income rose steadily and gross revenue increased from US$28.7 million in 2012 to US$45.2 million in 2017. However, not every o...Starting at €8.20