Ivey Business School (Canada)
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Bed Bath & Beyond: Is Online the Solution
Wolfgang Messner; Suzanne Ducker; Katherine C. WilsonCase IVEY-9B19M105-EStrategyBed Bath & Beyond Inc. (BBBY) was founded in 1971 and focused on retailing items for customers’ “home and heart” life events, such as weddings, births, and moves. By the end of 2017, the company had over 1,530 stores distributed in the United States, PuerStarting at €8.20
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Tristar Hotel Group: Customer Satisfaction and Technology Adoption
Thomas A. Maier; Ken EdwardsCase IVEY-9B20D023-EEntrepreneurship, Service and Operations ManagementKen Edwards, founder and chief executive officer (CEO) of Tristar Hotel Group (Tristar), was reviewing the financial performance for his bustling hotel portfolio. In the spirit of the risk-taking and experimental mindset that Edwards brought to Tristar, aStarting at €8.20