HBSP (USA)
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Unlocking Social and Economic Growth: The Delivery Approach to Government Performance, Teaching Note
Andrade, Guilherme Trivellato; Atun, RifatTeaching Note HBS-KS1211-ETeaching note for case KS1221.Starting at €0.00
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Unlocking Social and Economic Growth: The Delivery Approach to Government Performance
Andrade, Guilherme Trivellato; Atun, RifatCase HBS-KS1221-EIn June 2001, after winning the UK general elections by a landslide, which gave him a second term, Tony Blair invited Michael Barber (case protagonist) to establish and lead the Prime Minister Delivery Unit (PMDU): a small, dedicated performance management structure charged with driving improvements of a few, well-specified service delivery outcomes. Having become keenly aware of the chasm between policy ideas and outcomes on the ground during hi...Starting at €8.20