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Agile Electric: Quality Issues in a Global Supply Chain
Dhruv Dar; Sanjay Kumar; Vijay AggarwalCase IVEY-9B12D011-EService and Operations Management, StrategyThe case describes the evolution of a global multi-tiered supply chain involving one of the world’s largest automotive original equipment manufacturers (OEMs), its tier 1 supplier — Automek, a U.S.-based global corporation — and the tier 2, tier 3, and tier 4 suppliers based in India. With Automek’s engineering support, India-based Agile Electric had successfully developed many parts for the OEM in the past. Based on this experience, Automek buye...Starting at €8.20
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Youreka Hotel, Amritsar
Shikha Aggarwal; Narain Gupta; Gita BajajCase IVEY-9B14D013-EService and Operations Management, StrategyThe management of the Youreka Hotel in Amritsar, India, was concerned about the hotel’s overall returns relative to its annual operating cost and large initial investment. The new five-star hotel was now up and running and customers had started checking in, but occupancy levels were low. The hotel industry in India was making double-digit margins, but the hotel had not even achieved operational breakeven yet. Of key importance for the operations ...Starting at €8.20