IESE (España)
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Ampliación y desarrollo de servicios de salud en áreas con alta marginación y sin cobertura
Lee, Gabriel Manuel; Ribera, Jaume; Rosenmöller, MagdaCase P-1008Service and Operations ManagementEl caso describe el desarrollo del PAC - Programa de Ampliación de Cobertura, desde su inicio en 1994 hasta principios del 2000. El PAC ha conseguido alcanzar una cobertura casi universal de la población que habita pequeñas comunidades rurales remotas. El caso describe la situación en 1994, las alternativas disponibles al Ministerio, y las características del programa diseñado. También presenta su desarrollo operativo, repasa las acciones emprend...Starting at €8.20
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The Challenges of Corporate Innovation
Davila, Antonio; Joost KorverCase E-213-EEntrepreneurship, StrategyThe case describes the challenges of a new manager appointed to run the innovation initiative of a large multinational. The corporate CEO supports the need for innovation and sets up a dedicated department. Gina, the newly appointed manager, faces the decision of how to set up the department. She contemplates several options including consulting to business units, training and running innovation projects. In trying to bring innovation to the corp...Starting at €8.20
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FBTO
Ribera, JaumeCase P-892Service and Operations ManagementThe FBTO insurance company is evaluating the results of its Customer Loyalty Program, aimed at reducing the defection rate of its customers. For the last three years the company has provided premium discounts in insurance policies to customers who had several policies with FBTO and who had a long standing relation. Now the company tries to evaluate several alternatives to the exiting program that could provide equivalent or higher value to the cu...Starting at €8.20
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Inroads de México, A.C.
González F.; Guillén, F. J.; Martínez, J. L.; Martín Cavanna, J.Case M-1041MarketingSe analiza la introducción de una institución norteamericana en México. Su objetivo es contribuir a la promoción de jóvenes con talento pertenecientes a minorías étnicas. La implantación en México conlleva una modificación notable de estos objetivos para acomodarse a las circunstancias de este país. Se discuten los aspectos estratégicos y operativos de este desarrollo institucional.Starting at €8.20
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The Mexican Social Security Institute - Towards deconcentration of health service providers
Jané E.; Ribera, JaumeCase P-1044-EService and Operations ManagementThree years ago, the Mexican Social Security Institute (IMSS), a highly centralized and hierarchical organization, started to devolve powers to its service units, grouped in decentrally managed medical areas (AMGDs). It was a slow process until a project was set up to create the necessary tools to administer the new decentralized system. Dr. Martín is the head of one of the new medical areas. He and his bosses have made the necessary changes to ...Starting at €8.20
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Grupo Velázquez
Mozo, Enrique; Gallo, Miguel ÁngelCase DG-1241-EStrategyThe founder of the Velázquez family group achieved an extraordinary level of development for its companies over a period of almost 30 years. But his devotion to the businesses was in detriment to the time and effort spent on bringing up his three children. On the founder's death, his children inherited the group, and one of them, Lorenzo, took over its executive management. Lorenzo continued to manage the family business with a certain degree of...Starting at €8.20
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El avance de la globalización bajo la lupa
Ghemawat, Pankaj; Altman, StevenArticle ART-2673Economics, StrategyAunque la conectividad global, correlacionada con el crecimiento, parece estar recuperándose de la crisis, todavía queda mucho camino por recorrer. Esa es la conclusión del último Índice de Conectividad Global DHL, elaborado por el profesor del IESE Pankaj Ghemawat y el investigador Steven A. Altman. Los autores presentan los hallazgos de este exhaustivo estudio que mide la profundidad, amplitud y dirección de los flujos comerciales, de capital, ...Starting at €8.20
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Benchmarking Globalization to Boost Business Connections
Ghemawat, Pankaj; Altman, StevenArticle ART-2673-EEconomics, StrategyThough global connectedness, which correlates with global growth, appears to be recovering since the global economic crisis, there is still a long way to go, as the latest DHL Global Connectedness Index reveals. Global strategist and professor Pankaj Ghemawat and research scholar Steven A. Altman unpack the findings of their comprehensive study that measures the depth, breadth and directions of trade, capital, information and people flows ...Starting at €8.20
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Los desafíos de <i>compliance</i> en los mercados emergentes
Kleinhempel, MatthiasArticle ART-2791Business Ethics and Corporate Social Responsibility, Leadership and People ManagementAunque el objetivo de los directores de cumplimiento en cualquier empresa es asegurar el cumplimiento de la legislación e impulsar el comportamiento ético de todos sus miembros, la investigación del autor evidencia que la realidad a la que se enfrentan en los países desarrollados y los emergentes suele ser algo distinta. Por tanto, aunque hay una serie de aspectos comunes a cualquier programa de ética y cumplimiento, las prioridades, el enfoque d...Starting at €8.20
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Taking Ideas From the Edge and Bringing Them Into Your Core
Krawchuk, FredArticle ART-2792-EInnovation and Change, Leadership and People Management, StrategyAs leaders face a global business environment marked by volatile, uncertain, complex and ambiguous (VUCA) conditions, a new way to sense and respond to the environment is required. Specifically, leaders need to adopt integrative mindsets -- capable of balancing both "core" and "edge" concerns, resolving tensions among opposing ideas and using them to generate innovative outcomes. This article describes the values, attributes, actions and behavior...Starting at €8.20