IESE (España)
-
CEO de You Tube Susan Wojcicki: ¿Podrá reproducir su éxito
Elvira, Marta; Isabel VillamorCase SM-1649Innovation and Change, Leadership and People Management, StrategyStarting at €8.20
-
YouTube CEO Susan Wojcicki: Can She Deliver Again?
Elvira, Marta; Villamor, IsabelCase SM-1649-EInnovation and Change, Leadership and People Management, StrategyIn September 2014, Susan Wojcicki, CEO of YouTube, the world's largest video-sharing website, discovered that Facebook - one of the leaders in the technology industry - had announced a strategic shift toward online videos. Wojcicki had been appointed YouTube's CEO in February that year, with the goal of making the website profitable. Even though YouTube's revenues had hit $5.6 billion in 2013, the website had not yet turned a profit.Starting at €8.20
-
Max Müller en Betrieb und Beruf (A)
Elvira, MartaCase DPO-196Knowledge and CommunicationBetrieb und Beruf es un medio de comunicación escrito especializado en empleo, formación y recursos humanos, que nace en 2000 para completar la información dominical del periódico alemán Die Erde, empeñado en alcanzar a sus dos competidores directos. El caso describe el punto de inflexión que vive BunbB en 2003, con más de tres años en números rojos y sin poder mantener la situación. El director general del grupo, junto a los directores de public...Starting at €8.20
-
-
El Instituto Mexicano del Seguro Social hacia la desconcentración de sus proveedores de servicios de salud
Jané E.; Ribera, JaumeCase P-1044Service and Operations ManagementEl Instituto Mexicano del Seguro Social (IMSS), una organización altamente centralizada y jerárquica, comenzó hace tres años un proceso de devolución de sus unidades de servicio, agrupadas en Areas Médicas de Gestión Desconcentrada (AMGD). El proceso era lento hasta que se diseñó un proyecto para crear las herramientas necesarias para administrarlo bajo las nuevas condiciones de autonomía. El Dr. Martín es el jefe de una de estas AMGD. El y sus ...Starting at €8.20
-
Improving Health Care Access for the Poor: A Case Study of the Washington DC Public Health Care System Reforms (A)
Pate M. A.; Abramson, W.; Ribera, JaumeCase P-1046-EService and Operations ManagementThe Major of Washington must decide how to restructure the health care of the District of Columbia, which has suffered from severe financial crisis. The availability of resources contrasts with its poor health outcomes. The main provider of health care to the uninsured, the Health and Hospitals Public Benefit Corporation is forecasted to exhaust its FY2001 subsidy by the middle of March. A commission has submitted its recommendations, which inclu...Starting at €8.20
-
Improving Health Care Access for the Poor: A case Study of the Washington DC Public Health Care Systems Reforms (B)
Pate M. A.; Abramson, W.; Ribera, JaumeCase P-1047-EService and Operations ManagementThe Major of Washington must decide how to restructure the health care of the District of Columbia, which has suffered from severe financial crisis. The availability of resources contrasts with its poor health outcomes. The main provider of health care to the uninsured, the Health and Hospitals Public Benefit Corporation is forecasted to exhaust its FY2001 subsidy by the middle of March. A commission has submitted its recommendations, which inclu...Starting at €5.74
-
Amazon: equilibrio entre orientación al cliente y compromiso del empleado
Tatge, Larisa; Lago, Alejandro; Ribera, JaumeCase P-1165Innovation and Change, Service and Operations ManagementAmazon se define como la empresa más centrada en el cliente del mundo y explica su crecimiento en diversos sectores como una forma de ir aportando más valor a sus clientes. Si visión es "to be earth's most customer centric company; to build a place where people can come to find and discover anything they might want to buy online" ("ser la compañía más centrada en el cliente del mundo, crear un lugar al que la gente pueda acudir para encontrar y d...Starting at €8.20
-
Enbos
Bol, J.; Ribera, JaumeCase P-1060-EService and Operations ManagementEnbos was the successor to a state-owned Dutch energy company that was partly privatized in 1994, although the state continued to control energy prices and the geographic market to which it could be supplied. From 2003 the energy sector would be wholly privatized and companies would have to compete for customers. The leader of the software implementation and development project at Enbos organizes and supervises the team whose job is to deal with ...Starting at €8.20
-
Amazon: Balancing Customer Centricity with Employee Engagement
Tatge, Larisa; Lago, Alejandro; Ribera, JaumeCase P-1165-EInnovation and Change, Service and Operations ManagementAmazon defines itself as the most customer-centered company in the world and explains its growth in various sectors as a way to offer more value to its customers. "Our vision is to be earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online," according to Amazon's mission statement. This case presents how Amazon has grown quickly, and how it aims to balance this rapi...Starting at €8.20