IESE (España)
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Fernández-Vega Eye Institute
Serrano, Alejandro; Moscoso, PhilipCase P-1137-EInnovation and Change, Service and Operations ManagementThe Fernández-Vega Eye Institute in Oviedo, Asturias, is possibly the most famous clinic in Spain in its specialty. It is not only notable for its high medical quality; the clinic has also optimized its provision of services using business criteria with the aim of improving the customer experience. Faced with a growing demand for its medical services, the institute's management has to decide between a series of specific options for increasing the...Starting at €8.20
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Mercadona and the Challenge of 2020
Serrano, Alejandro; Girbal, AlbertCase P-1176-EService and Operations ManagementAfter various decades of uninterrupted growth, Mercadona was completing its expansion in Spain and Portugal. Faced with this situation, it was natural in which direction the company strategy should head. Should it continue its expansion process into other countries, such as Italy? If so, what impact would the recent change of model from "integrated suppliers" to "totalers" have on the process?Starting at €8.20
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Fiore di Zucca
Serrano, Alejandro; Calvo, EduardCase P-1183-EService and Operations ManagementFiore di Zucca was one of Italy's leading producers of bags of ready-to-eat precooked vegetables. Francesco Ferrati, the chief operating officer, reviewed the results of a new policy of producing goods without waiting to receive orders from customers. He was satisfied with the improvement in customer response time. However, the inventory had expanded so much that one of the warehouses of finished products had almost come to a standstill twice due...Starting at €8.20
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El programa de mejora continua del Grupo General Cable Sistemas
Rodríguez Porras, José MaríaCase FH-723Leadership and People ManagementEl caso describe el proceso de implantación de un programa de mejora continua a lo largo de siete años, desde 1995 hasta 2002, y una evaluación de sus frutos a través de entrevistas con directivos, mandos y operarios.Starting at €8.20
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James & Robert
Rodríguez Porras, José MaríaCase FH-535-ELeadership and People ManagementThe case describes the friendship between two students of the MBA, during the program. The case contains the background of their frendship, the concept they have about frendship, the image they have of each other, and several incidents that brought about frictions between them. The case is based on the written reports that the students prepared as a requirement to pass the course.Starting at €8.20
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Work Groups at the Barcelona Division (BCD) of Hewlett Packard
Rodríguez Porras, José MaríaCase FH-581-ELeadership and People ManagementStarting at €8.20
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Luis Prat y José Ruiz (B)
Rodríguez Porras, José MaríaCase FH-699Leadership and People ManagementDescribe las diferencias que se producen entre Luis Prat y José Ruíz a raíz de un cambio en la estructura de la dirección, y los pasos que dan, con la ayuda de un consultor, para resolver dichas diferencias. El caso (B) recoge, en forma abreviada, el contenido de las tres reuniones que tuvieron Prat y Ruíz con el consultor.Starting at €5.74
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El programa de mejora continua de BICC General Cable
Rodríguez Porras, José MaríaCase FH-616Leadership and People ManagementLos antecedentes, la puesta en marcha y los avances realizados e n el programa de mejora continua de BICC General Cable entre julio de 1995 y marzo de 1997Starting at €8.20
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El largo camino hasta el acuerdo
Rodríguez Porras, José MaríaCase FH-614Leadership and People ManagementEl caso describe los avances y las conclusiones alcanzados por un comité compuesto de representantes de la dirección y de los comités de empresa de las tres fábricas de la compañía para implantar grupos de mejora con los operarios de las fábricas.Starting at €8.20
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fht-27James & Robert - Nota del Instructor
Rodríguez Porras, José MaríaTeaching Note FHT-23Leadership and People Management(See FH-535-E)Starting at €0.00