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Maclaren's CEO on Learning from a Recall (Spanish version)
Rastegar, FarzadArticle HBS-R1101ALeadership and People ManagementCallers got a busy signal; e-mails went into the ether; the website froze. The company's executives realized they would need four times as many extra employees and three times as many hinge covers as they'd originally thought. Rastegar explains how and why their careful planning fell short, discusses the lessons he and Maclaren learned, and affirms his commitment to pursuing industrywide safety standards.Starting at €8.20
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SAP: Industry Transformation, Teaching Note
Hagiu, Andrei; Yin, Pai-LingTeaching Note HBS-707578-EStrategyTeaching note to 707435.Starting at €0.00