IESE (España)
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Metro Bank: The British Banking Revolution Begins
Lago, Alejandro; Moscoso, PhilipCase P-1112-EFinance, Service and Operations Management, StrategyVernon W. Hill has created quite a unique bank fully focused on delivering great customer service. Previously, in the United States, his approach has been highly successful. The question is: will he be able to replicate the success in the U.K. and lead to a banking revolution? But to answer this question, one first has to fully understand what the business model is all about.Starting at €8.20
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Metro Bank: The British Banking Revolution Begins (Portuguese Version, Brazil)
Lago, Alejandro; Moscoso, PhilipCase P-1112-PBFinance, Service and Operations Management, StrategyVernon W. Hill has created quite a unique bank fully focused on delivering great customer service. Previously, in the United States, his approach has been highly successful. The question is: will he be able to replicate the success in the U.K. and lead to a banking revolution? But to answer this question, one first has to fully understand what the business model is all about.Starting at €8.20
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Metro Bank: comienza la revolución de la banca británica
Lago, Alejandro; Moscoso, PhilipCase P-1112Finance, Service and Operations Management, StrategyVernon W. Hill ha creado un banco realmente singular, completamente centrado en proporcionar un excelente servicio al cliente. En el pasado, su enfoque tuvo un enorme éxito en EE.UU. La pregunta es: ¿Será capaz de replicar este éxito en el Reino Unido y provocar una revolución en la banca? Pero para responder a esta pregunta, en primer lugar se debe tener un conocimiento cabal del funcionamiento de este modelo de negocio.Starting at €8.20
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Daryl McCarthy vs. Audacity Channel (A): Daryl y su abogado
Mehta, Kandarp; Martín, Miguel; Stein, GuidoCase NEG-13Leadership and People Management, StrategyCaso sobre el despido de un directivo de alto nivel y la negociación previa al mismo. El caso puede ser tratado como parte de los ejercicios prácticos de Recursos Humanos sobre el despido directivo o simplemente como un ejercicio de negociación de conflictos. Daryl McCarthy es un alto directivo en la empresa Audacity Channel que termina negociando su despido con la ayuda de su abogado, Raúl, frente a dos representantes de la compañía, Emily y Eth...Starting at €8.20
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Daryl McCarthy vs. Audacity Channel (A): Daryl and His Lawyer
Mehta, Kandarp; Martín, Miguel; Stein, GuidoCase NEG-13-ELeadership and People Management, StrategyThis case focuses on the dismissal of a senior manager and the negotiation process involved. It can be used as a practical HR exercise on executive dismissal or simply as a conflict negotiation exercise. Daryl McCarthy, a senior manager at Audacity Channel-with the help of his lawyer, Raúl-ends up negotiating his dismissal with two company representatives, Emily and Ethan.Starting at €8.20