IESE (España)
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Mercadona and the Challenge of 2020
Serrano, Alejandro; Girbal, AlbertCase P-1176-EService and Operations ManagementAfter various decades of uninterrupted growth, Mercadona was completing its expansion in Spain and Portugal. Faced with this situation, it was natural in which direction the company strategy should head. Should it continue its expansion process into other countries, such as Italy? If so, what impact would the recent change of model from "integrated suppliers" to "totalers" have on the process?Starting at €8.20
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Starbucks Reinvention Strategy: Store Automation and Growth
Moscoso, Philip; Isaac Sastre Boquet; Lago, AlejandroCase OIT-13-EInformation Technologies, Service and Operations ManagementIn September 2022, Schultz presented Starbucks' new Reinvention strategy at the company's investor day in Seattle (U.S.). He claimed that the Reinvention strategy plan addressed the key issues the company faced, as follows: resolving the growing tensions with its U.S. workers, adjusting its value proposition to the shifts in consumer preferences, deploying more store automation, and reactivating its global expansion, primarily in China. During th...Starting at €8.20
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Mercadona ante el reto del 2020
Serrano, Alejandro; Girbal, AlbertCase P-1176Service and Operations ManagementTras varias décadas de crecimiento continuado, Mercadona estaba finalizando su expansión por España y Portugal. Ante esta situación, era natural preguntarse en qué dirección encaminar la estrategia de la empresa. ¿Debía continuar su proceso de expansión hacia otros países, como, por ejemplo, Italia? En caso afirmativo, ¿cuál sería el impacto en este proceso del reciente cambio de modelo de proveedores clave, de "interproveedores" a "totalers"?...Starting at €8.20
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Artificial Intelligence at Arriaga Asociados: Paralegal or partner
Zamora, Javier; Valor Sabatier, Josep; Calvo, Eduard; Isaac Sastre BoquetCase OIT-23-EInformation Technologies, Innovation and Change, Service and Operations ManagementIn 2023, Jesús María Ruíz de Arriaga, founder and CEO of Arriaga Asociados, was debating with Alejandro López Berraquero, the general manager, and Pedro López, the director of Transformation, about the digital transformation process that the law firm was undergoing. Specifically, Arriaga had just successfully tested an AI model that could read the text of the thousands of judicial notifications that arrived at the firm weekly, and it was time to ...Starting at €8.20
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La Inteligencia Artificial en Arriaga Asociados: ¿Una paralegal o socia del despacho?
Zamora, Javier; Valor Sabatier, Josep; Calvo, Eduard; Isaac Sastre BoquetCase OIT-23Information Technologies, Innovation and Change, Service and Operations ManagementEn el año 2023, Jesús María Ruíz de Arriaga, fundador y CEO de Arriaga Asociados debatía con Alejandro López Berraquero, director general y Pedro López, director de Transformación, el proceso de transformación digital en el que estaba inmerso este despacho de abogados. En concreto, Arriaga acababa de probar con éxito un modelo de IA que podía leer el texto de las miles de notificaciones judiciales que llegaban semanalmente al despacho, y había ll...Starting at €8.20
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Keeping an eye on the brand: Etnia Barcelona's retail strategy
Oliver, Xavier; Valentí, Albert; Isaac Sastre BoquetCase M-1407-EMarketing, StrategyEtnia is an eyewear brand known for its stylish designs, particularly of colorful high-quality sun and prescription glasses. After many years relying on a wholesale distribution model with a large international network of opticians, the company had launched its own retail activities in 2017 with a flagship store in downtown Barcelona, followed by an outlet store in the outskirts of the city two years after. Both stores had been successful, quickl...Starting at €8.20
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Mercadona and the Challenge of 2020 - Teaching Note
Serrano, Alejandro; Girbal, AlbertTeaching Note PT-78-EService and Operations ManagementAfter various decades of uninterrupted growth, Mercadona was completing its expansion in Spain and Portugal. Faced with this situation, it was natural in which direction the company strategy should head. Should it continue its expansion process into other countries, such as Italy? If so, what impact would the recent change of model from "integrated suppliers" to "totalers" have on the process?Starting at €0.00