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Oak Street Health: A New Model of Primary Care
Porter, Michael E.; Lee, Thomas H.; Alger, Meredith A.Case HBS-717437-EKnowledge and CommunicationIn 2000, Dr. Gary Kaplan became CEO of the Virginia Mason Medical Center in Seattle, Washington. The hospital was facing significant challenges: It was losing money for the first time in its history, staff morale had plummeted, and area hospitals presented ardent competition. Considerable change was imminent. Within his first few months, Kaplan had rallied the organization around a new strategic direction: to become the quality leader in health c...Starting at €8.20