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IBM Retail Business Assessment at Dillard's, Inc.: Managing Staffing Levels to Improve Conversion
Ton, ZeynepCase HBS-610051-EService and Operations ManagementThis case illustrates the challenges associated with matching staffing levels with variable workload in retail stores and highlights how decisions related to staffing and scheduling affect operational performance and the quality of labor at the stores. The case describes the tasks (both in-store logistics and customer service tasks) that are carried out by store employees at one Dillard's department store and presents nine weeks of traffic data a...Starting at €8.20
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KPMG (B): Risk and Reform
Eccles, Robert G.; Sherman, EliotCase HBS-409075-EAccounting and ControlUnder the leadership of Tim Flynn, Chairman and CEO of KPMG, the firm made a number of changes in compensation, governance, and culture in order to address the underlying reasons for actions that occurred prior to him becoming CEO that led to the accounting giant paying $456 million to the federal government over allegedly selling illegal tax shelters. These changes included a common compensation bonus pool for the entire firm and rewarding peopl...Starting at €5.74
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The Container Store
Sandino, Tatiana; Ton, Zeynep; Sesia, AldoCase HBS-116020-EService and Operations ManagementThe Container Store (TCS) is a Texas-based retailer of organization and storage solutions. The company prides itself in taking care of its employees first and its co-founder and CEO Kip Tindell practices Conscious Capitalism. Since it beginnings in 1978, TCS grew to a chain of around 70 stores located in over 20 states by 2013. Tindell believed TCS's employee-first culture and the seven Foundation Principles, which guided the company, were what d...Starting at €8.20
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The Jenner Situation
Hamermesh, Richard G.; Whittemore, Andy; Sherman, EliotCase HBS-809070-EEntrepreneurshipDr. Bill Lemont is the new chief medical officer of a large academic medical center. During his first week on the job he has become aware of the abusive behavior and temper outbursts of a prominent orthopedic surgeon. How Dr. Lemont handles the situation will be scrutinized inside and perhaps outside the hospital.Starting at €8.20
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La Cruz Roja Nacional Americana (A)
Lorsch, Jay W.; Sherman, Eliot; Chen, DavidCase HBS-410S27Leadership and People ManagementSe describen los problemas de gobernabilidad que enfrenta la Junta de Gobernadores de la Cruz Roja Americana. Después de una serie de cuestiones - FDA decreto de consentimiento en sus operaciones de sangre; la respuesta a 9/11 y el huracán Katrina - la junta de la Cruz Roja estaba bajo presión para fijar su gobierno por parte del público, los medios de comunicación y del Congreso. Describe la estructura y prácticas de gobierno de la Cruz Roja en ...Starting at €8.20
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The Runaway Alarm Clock (Spanish version)
Ofek, Elie; Sherman, EliotCase HBS-510S20Entrepreneurshipan alarm clock named Clocky that, in addition to ringing, rolls around the room in order to force its owner to get out of bed. Beset by media attention and consumer interest but still at least a year away from the ability to debut Clocky, Nanda must navigate a series of challenges and difficult decisions in order to effectively bring her product to market. These include positioning strategies, choosing the proper channel, potential partnerships,...Starting at €8.20
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QuikTrip
Ton, ZeynepCase HBS-611045-EService and Operations ManagementQuikTrip, a large convenience store chain with over 500 stores, was known for its outstanding labor practices and fast, reliable, and friendly customer service. In November 2010, the CEO Chet Cadieux, had to decide how many new locations to open when QuikTrip entered a new market in North Carolina in 2011. Historically, QuikTrip had entered new markets slowly, opening 10 to 12 stores per year. And this slow growth worked well with its "people-fir...Starting at €8.20
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American National Red Cross (A)
Lorsch, Jay W.; Sherman, Eliot; Chen, DavidCase HBS-408040-ELeadership and People ManagementDescribes the governance issues facing the Board of Governors of the American Red Cross. After a series of issues--FDA consent decree on its blood operations; the response to 9/11 and Hurricane Katrina--the Red Cross board was under pressure to fix its governance from the public, the media, and from Congress. Describes the Red Cross governance structure and practices in place and the process used to examine them.Starting at €8.20
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Home Depot and Interconnected Retail
Alvarez, Jose B.; Ton, Zeynep; Johnson, RyanCase HBS-512036-EIn November 2011, just days before the holiday shopping rush, the senior leadership team of The Home Depot, Inc., (Home Depot), the world's largest home improvement chain, discussed how best to navigate the new interconnected world of retail. Retailers across the board faced a rapidly changing environment with the growing acceptance of on-line retailing that empowered customers by providing greater price transparency and more options. Marketing c...Starting at €8.20
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Operational Execution at Arrow Electronics (Spanish Version)
Raman, Ananth; Ton, ZeynepCase HBS-615S11Service and Operations Managementse describen las operaciones del centro de distribución (desde la toma de pedidos a la realización de pedidos) y la importancia de asistir a los detalles del proceso de Arrow Electronics, un gran distribuidor de componentes electrónicos y productos informáticos. El caso también detalla las acciones que toma la compañía para lograr y mantener registros precisos de inventario y la importancia de la precisión de registro de inventario a la estrategi...Starting at €8.20