IESE (España)
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Amazon: equilibrio entre orientación al cliente y compromiso del empleado
Tatge, Larisa; Lago, Alejandro; Ribera, JaumeCase P-1165Innovation and Change, Service and Operations ManagementAmazon se define como la empresa más centrada en el cliente del mundo y explica su crecimiento en diversos sectores como una forma de ir aportando más valor a sus clientes. Si visión es "to be earth's most customer centric company; to build a place where people can come to find and discover anything they might want to buy online" ("ser la compañía más centrada en el cliente del mundo, crear un lugar al que la gente pueda acudir para encontrar y d...Starting at €8.20
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The Tower
Roig, BartoCase DG-948StrategySe describe una situación crítica que se presenta en una empresa por el fallecimiento repentino del presidente ejecutivo un viernes a mediodía. La Junta de Accionistas (Consejeros en su mayoría) debe nombrar un nuevo presidente antes del lunes para respaldar la cotización de las acciones en bolsa. Los candidatos tienen distintas bases de poder, no siempre ortodoxas. Se trata de analizar las posibles alternativas y de hacer una evaluación ética y ...Starting at €8.20
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Amazon: Balancing Customer Centricity with Employee Engagement
Tatge, Larisa; Lago, Alejandro; Ribera, JaumeCase P-1165-EInnovation and Change, Service and Operations ManagementAmazon defines itself as the most customer-centered company in the world and explains its growth in various sectors as a way to offer more value to its customers. "Our vision is to be earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online," according to Amazon's mission statement. This case presents how Amazon has grown quickly, and how it aims to balance this rapi...Starting at €8.20
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Fusplas Inc.: Appointing a New CEO (A)
Roig, Barto; Melé, DomènecCase BE-163-EBusiness Ethics and Corporate Social ResponsibilityWhen the company's CEO and main shareholder dies unexpectedly, a successor has to be chosen. The CEO's widow, who inherits her husband's shares, plays a leading role in the decision. However, she is unfamiliar with the business and does not know who to choose. The case outlines the personality and behavior of various company managers and directors who are candidates for the post.Starting at €8.20
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Fusplas Inc.: eligiendo un nuevo presidente ejecutivo (A)
Roig, Barto; Melé, DomènecCase BE-163Business Ethics and Corporate Social ResponsibilityAnte el repentino fallecimiento del consejero delegado y principal accionista de la empresa, se plantea la necesidad de elegir un sucesor. La viuda del consejero delegado, como heredera de sus acciones, tiene un papel primordial en la decisión a tomar. Sin embargo, sabe muy poco de negocios y tiene dudas sobre a quién elegir. El caso presenta la personalidad y comportamiento de varios directivos y consejeros de la empresa que son potenciales cand...Starting at €8.20
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Amazon: Balancing Customer Centricity with Employee Engagement (Portuguese version, Portugal)
Tatge, Larisa; Lago, Alejandro; Ribera, JaumeCase P-1165-PPInnovation and Change, Service and Operations ManagementAmazon defines itself as the most customer-centered company in the world and explains its growth in various sectors as a way to offer more value to its customers. "Our vision is to be earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online," according to Amazon's mission statement. This case presents how Amazon has grown quickly, and how it aims to balance this rapi...Starting at €8.20