IESE (España)
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Chick-fil-A: Sandwiches and cultural wars (B)
de la Cierva, Yago; Notario, EduardoCase DPO-736-EBusiness Ethics and Corporate Social Responsibility, Knowledge and Communication, Leadership and People Management, StrategyThe American fast-food chain Chick-fil-A suffered several boycotts promoted by LGTBQ+ organizations after the CEO's public comments regarding his religious background and because of the company's financial support to organizations lobbying against legal recognition of same-sex marriage. The following years, the company kept growing and, at the same time, its reputation was affected. What to do next?Starting at €5.74
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Alcatel-Lucent: Marketing the Cell Phone as a Mobile Wallet
Camacho, Nuno; Verniers, Isabel; García Pont, Carlos; Stremersch, StefanCase M-1279-EInformation Technologies, Innovation and Change, MarketingAlcatel-Lucent (ALU) was gearing up for the launch of a new business: mobile payment services. Mobile payment involves cash transactions between consumers and merchants or between consumers using their mobile phones. The emergence of a new technology in which ALU had strong expertise - near-filed communication (NFC) - represented a huge opportunity, as analysts expected the market for mobile payments to explode in the coming years. But to avoid p...Starting at €8.20
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And Now What Do We Do?: Management Tensions at IASoft
García Pont, Carlos; Palencia, LuisCase ASN-97-EDecision AnalysisIASoft was founded in March 2001 for the purpose of designing and supplying high-performance IT solutions for the automation of industrial plants. The company was the brainchild of three skilled engineers from different backgrounds who had met through their work. They had detected a market opportunity in high quality customizations and adaptations of standard software packages for sophisticated clients. The CEO of IASoft, now in his 50s, was star...Starting at €8.20
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Chick-fil-A: Sandwiches and cultural wars (A)
de la Cierva, Yago; Notario, EduardoCase DPO-735-EBusiness Ethics and Corporate Social Responsibility, Knowledge and Communication, Leadership and People Management, StrategyThe American fast-food chain Chick-fil-A suffered several boycotts promoted by LGTBQ+ organizations after the CEO's public comments regarding his religious background and because of the company's financial support to organizations lobbying against legal recognition of same-sex marriage. The following years, the company kept growing and, at the same time, its reputation was affected. What to do next?Starting at €8.20
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Chick-fil-A: Bocadillos y guerras culturales (B)
de la Cierva, Yago; Notario, EduardoCase DPO-736Business Ethics and Corporate Social Responsibility, Knowledge and Communication, Leadership and People Management, StrategyChick-fil-A, la cadena de comida rápida de Estados Unidos, fue objeto de varios boicots promovidos por organizaciones defensoras de los derechos de los grupos LGTBI+ tras las declaraciones públicas del CEO en relación con sus creencias religiosas y debido al apoyo económico de la compañía a organizaciones contrarias al reconocimiento jurídico del matrimonio entre personas del mismo sexo. Los años siguientes, la compañía siguió creciendo y, al mis...Starting at €5.74
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Chick-fil-A: Bocadillos y guerras culturales (A)
de la Cierva, Yago; Notario, EduardoCase DPO-735Business Ethics and Corporate Social Responsibility, Knowledge and Communication, Leadership and People Management, StrategyChick-fil-A, la cadena de comida rápida de Estados Unidos, fue objeto de varios boicots promovidos por organizaciones defensoras de los derechos de los grupos LGTBI+ tras las declaraciones públicas del CEO en relación con sus creencias religiosas y debido al apoyo económico de la compañía a organizaciones contrarias al reconocimiento jurídico del matrimonio entre personas del mismo sexo. Los años siguientes, la compañía siguió creciendo y, al mis...Starting at €8.20
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Y ahora, ¿qué hacemos?: Tensiones en la dirección de IASoft
García Pont, Carlos; Palencia, LuisCase ASN-97Decision AnalysisIASoft, fundada en marzo del 2001 por tres buenos técnicos de distintas procedencias, se dedicaba al diseño y suministro de soluciones informáticas de automatización para instalaciones industriales. Los tres socios vieron una buena oportunidad de mercado en los desarrollos a medida y las adaptaciones de alta calidad de programas estándar para clientes sofisticados. Por su parte, el director comercial de IASoft, que ya había cumplido los 50 años,...Starting at €8.20