IESE (España)
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Airport Cologne-Bonn: Designing a Service for the Future
Schmidt, Thomas; Titonis, Athanasios; Sachon, MarcCase P-1144-EService and Operations ManagementCologne Bonn Airport (CGN) is a secondary commercial airport in Germany, serving the metropolitan area of Cologne and Bonn. It has two main B2B client groups in the airline business: low cost carriers such as Eurowings and cargo carriers such as FedEx and UPS, which had their European hub there. In 2015, the passenger business of airports was in a transition phase: low-cost carriers (e.g., Eurowings and Ryanair) were growing at the expense of est...Starting at €8.20
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A Trader Gone Mad : The Mess at Société Générale
Sortheix, Florencia; Ribera, AlbertoCase DPO-115-ELeadership and People ManagementThe case gives an account of the events that led to a multimillion loss at Société Générale in January, 2008. It analyses the behavior of Jérôme Kerviel, the young trader accused of being responsible for this. The case focuses on Kerviel's biography and personality traits, and raises questions regarding the responsibility of employees, managers and the corporate environment over this situation. It presents as well various issue for the discussion...Starting at €8.20