Ivey Business School (Canada)
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Rougir Cosmetics International: Production Optimization
Owen P. Hall; Kenneth KoExercise IVEY-9B17D013-EEntrepreneurship, Service and Operations ManagementRougir Cosmetics International (RCI), founded in 2010 and with headquarters in California, experienced double-digit growth for several years. At a board meeting in June 2016, RCI’s chief executive officer (CEO) announced a large new order that represented a major opportunity to further expand into the ever-growing home shopping cosmetic business sector. However, the firm did not have the capacity to meet this transaction along with its normal bus...Starting at €8.20
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Partners Healthcare System (PHS): Transforming Health Care Services Delivery Through Information Management
Richard M. KesnerCase IVEY-9B09E023-EInformation TechnologiesThis case considers the process of organizational transformation undertaken by Partners Healthcare System (PHS) since the 1990s as their hospital and affiliated ambulatory medical practices have adopted both EMR and CPOE systems. Encompassing a strategic investment in information technologies, wide-spread process change, and the pervasive use of institutional clinical decision support and knowledge management systems, this story has been 15 years...Starting at €8.20
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Intellectual Property (IP) Management and Innovation: Bringing New Ideas to Market at Partners HealthCare
Richard M. KesnerCase IVEY-9B11E006-EInformation Technologies, Service and Operations ManagementThis case identifies the approach taken by Partners HealthCare to better manage the commercialization of its intellectual property (IP). Existing processes did not leverage the shared resources, such as business development efforts and the research centres created as a consequence of the formation of Partners HealthCare in 1995. Partners was the largest hospital organization and second-largest non-university recipient of research funding from the...Starting at €8.20
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Red Hat Global Support Services: The Move to Relationship-based Customer Servicing and Knowledge-centered Support
Richard M. KesnerCase IVEY-9B11E036-EInformation Technologies, StrategyIn the 1990s, Red Hat established itself as a leading proponent of the open source software movement and sought to carve out for itself a significant role in the open source marketplace. As of 2011, the company reported $177 million in non-GAAP operating income in FY2010, based on revenues of $748 million. Red Hat’s market capitalization was set at $8 billion as of January 25, 2011. It operated 65 offices worldwide, including 12 Global Support Se...Starting at €8.20
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Project Management Analysis in the Internet Forecasting Industry
Owen P. Hall; Kenneth KoCase IVEY-9B12E006-ECorporate Governance, Service and Operations ManagementB&W Systems designs and distributes a variety of management software products through the Internet and retail outlets such as Best Buy. The company is considering the development of an Internet-based forecasting system designed specifically for new start-up and small business owners. The company’s primary concern with the product is timing and the possibility of new market entrants. The director of operations has been tasked with reviewing the ti...Starting at €8.20
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Landhills Winery: Developing an Optimal Blending Plan
Owen P. Hall; Kenneth KoCase IVEY-9B14E006-ECorporate Governance, Service and Operations ManagementA senior vintner at Landhills Winery (Landhills) has been put in charge of developing an optimal blending plan for the upcoming season. This assignment is the result of a recent Landhills board meeting where the chief executive officer presented her ideas regarding the use of analytics for enhancing profits while at the same time not affecting quality. Specifically, the use of resource optimization could significantly improve Landhills’s profitab...Starting at €8.20
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Jilltronics Security Systems: Vendor Selection Using Multi-Factor Analysis
Owen P. Hall; Kenneth KoCase IVEY-9B16D006-ECorporate Governance, Service and Operations ManagementAt a Jilltronics Systems board meeting in 2015, the chief executive officer (CEO) indicated an interest in reviewing the firm’s supply chain strategy in light of increasing product and service demand. Jilltronics, a regional player in the U.S. home security market with sales approaching $100 million annually, had experienced significant growth in both the new housing and retrofit markets. The CEO expressed his desire to take a more analytical app...Starting at €8.20
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Aggregate Planning at Green Mills
Owen P. Hall; Kenneth KoCase IVEY-9B13D002-ECorporate Governance, Service and Operations ManagementGreen Mills Inc. operates several lumber mills throughout the Northwestern United States that produce a variety of wood products. The company is currently considering expanding operations to Chile as a vehicle for reducing the costs of raw materials. In that regard, the management team is interested in analyzing the cost implications as a vehicle to properly assess this backward integration strategy. More specifically, management wishes to evalua...Starting at €8.20