Ivey Business School (Canada)
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Nordstrom: The Workplace Violence Dilemma
Stewart Robert Miller; Pamela PaziotopoulosCase IVEY-9B17C005-ELeadership and People ManagementBlack Friday, the day after American Thanksgiving, marked the official start of the Christmas shopping season in the United States. It was a day that generally brought smiles to the executives of retailing giant Nordstrom, Inc. (Nordstrom). However, on November 28, 2014, Nordstrom had to deal with the tragic loss of a seasonal worker at a Nordstrom store in downtown Chicago. She had been killed in a workplace violence incident involving her forme...Starting at €8.20
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Partners Healthcare System (PHS): Transforming Health Care Services Delivery Through Information Management
Richard M. KesnerCase IVEY-9B09E023-EInformation TechnologiesThis case considers the process of organizational transformation undertaken by Partners Healthcare System (PHS) since the 1990s as their hospital and affiliated ambulatory medical practices have adopted both EMR and CPOE systems. Encompassing a strategic investment in information technologies, wide-spread process change, and the pervasive use of institutional clinical decision support and knowledge management systems, this story has been 15 years...Starting at €8.20
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Intellectual Property (IP) Management and Innovation: Bringing New Ideas to Market at Partners HealthCare
Richard M. KesnerCase IVEY-9B11E006-EInformation Technologies, Service and Operations ManagementThis case identifies the approach taken by Partners HealthCare to better manage the commercialization of its intellectual property (IP). Existing processes did not leverage the shared resources, such as business development efforts and the research centres created as a consequence of the formation of Partners HealthCare in 1995. Partners was the largest hospital organization and second-largest non-university recipient of research funding from the...Starting at €8.20
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John Trautwein and the Will to Live Foundation
Stewart Robert MillerCase IVEY-9B16M029-EEntrepreneurship, StrategyIn October 2015, five years had passed since John Trautwein’s oldest son, Will, had taken his own life. Trautwein, a former Major League Baseball player, was now president and chief operating officer of an information technology solutions company, and president and co-founder of the Will to Live Foundation. He had started the Will to Live foundation to save lives and honour his son, but was concerned about developing a long-term strategy and suit...Starting at €8.20
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Red Hat Global Support Services: The Move to Relationship-based Customer Servicing and Knowledge-centered Support
Richard M. KesnerCase IVEY-9B11E036-EInformation Technologies, StrategyIn the 1990s, Red Hat established itself as a leading proponent of the open source software movement and sought to carve out for itself a significant role in the open source marketplace. As of 2011, the company reported $177 million in non-GAAP operating income in FY2010, based on revenues of $748 million. Red Hat’s market capitalization was set at $8 billion as of January 25, 2011. It operated 65 offices worldwide, including 12 Global Support Se...Starting at €8.20