IESE (España)
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Ipresa (D)
Serra, FernandoCase P-819Service and Operations ManagementEl caso ofrece la posibilidad de estudiar la gestión de la tecnología en diferentes fases: adquisición, posición de segundo en mercado y, finalmente, el paso a líder tecnológico. Permite estudiar las necesidades de recursos y dificultades de cada fase.Starting at €5.74
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Gráfica Industrial, S.A.
Serra, FernandoCase P-467Service and Operations ManagementStarting at €8.20
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Astilleros Andrés Figueroa, S.A. (AFISA) (A)
Serra, FernandoCase P-406Service and Operations ManagementStarting at €8.20
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Gas Natural: Improving the Profitability of Servigas (Portuguese Version, Portugal)
Guitart, Iván; Rocha e Oliveira, PauloCase M-1234-PPMarketing, Service and Operations ManagementMarta Muriel has recently been promoted to director of residential natural gas service with the mandate of boosting profits for the company's home maintenance services, Servigen. She and her team have designed four measures, among others, that involve a trade-off between cost reduction and improvements in service quality. Now she has to decide which ones to actually implement based on their impact on the company's bottom line.Starting at €8.20
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Comexi, S.A. (B)
Álvarez, María; Gómez, Sandalio; Serra, FernandoCase DP-112-ELeadership and People ManagementStarting at €5.74
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Comexi, S.A. (B) - Teaching note
Gómez, Sandalio; Serra, FernandoTeaching Note DPT-7-ELeadership and People ManagementStarting at €0.00
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Gas Natural: Improving the Profitability of Servigas (Portuguese Version, Brazil)
Guitart, Iván; Rocha e Oliveira, PauloCase M-1234-PBMarketing, Service and Operations ManagementMarta Muriel has recently been promoted to director of residential natural gas service with the mandate of boosting profits for the company's home maintenance services, Servigen. She and her team have designed four measures, among others, that involve a trade-off between cost reduction and improvements in service quality. Now she has to decide which ones to actually implement based on their impact on the company's bottom line.Starting at €8.20
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Gas Natural: mejorando la rentabilidad de Servigas
Guitart, Iván; Rocha e Oliveira, PauloCase M-1234Marketing, Service and Operations ManagementMarta Muriel ha sido promocionada recientemente a directora de servicios residenciales con la tarea de mejorar la rentabilidad del servicio de mantenimiento domiciliario de la compañía, Servigas. Junto con su equipo evalúa cuatro propuestas que involucran tanto la reducción de costes como modificaciones en la calidad del servicio. Cada una de las acciones a seguir debe mantenerse en línea con los objetivos estratégicos de la compañía.Starting at €8.20
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Gas Natural: Improving the Profitability of Servigas
Guitart, Iván; Rocha e Oliveira, PauloCase M-1234-EMarketing, Service and Operations ManagementMarta Muriel has recently been promoted to director of residential natural gas service with the mandate of boosting profits for the company's home maintenance services, Servigen. She and her team have designed four measures, among others, that involve a trade-off between cost reduction and improvements in service quality. Now she has to decide which ones to actually implement based on their impact on the company's bottom line.Starting at €8.20