IESE (España)
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The Roaboke Island Ferry (Portuguese Version, Portugal)
Riverola, JosepCase P-979-PPService and Operations ManagementA company specializing in vehicle carriage by sea tries to determine the capacity that its ferries require to provide an adequate level of service.Starting at €8.20
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Split One (A) (Portuguese Version, Portugal)
Riverola, Josep; Zschiesche A.Case P-989-PPService and Operations ManagementThe relationship marketing agency Split One is faced with a sharp increase in workload due to the consolidation of its customer portfolio. After analyzing the situation, Osu, one of the founding partners, is of the opinion that increasing the number of staff members could solve the problem over the short term. But he also wonders if this would hide internal organization problems and major commercial deficiencies.Starting at €8.20
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Split One (B) (Portuguese Version, Portugal)
Riverola, JosepCase P-1037-PPService and Operations ManagementAn advertising business has based its capacity on market demand. This dynamic leads to a situation that it must overcome, avoiding the usual mistakes.Starting at €5.74
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Granavista Sistemas (GV) (Portuguese Version, Portugal)
Riverola, Josep; Munoz-Seca, BeatrizCase P-1036-PPService and Operations ManagementGranavista specializes in the development and distribution of ERP systems (integrated software systems for business management). It works with a network of agents who carry out the installation in the clients' facilities. The case discusses the problems that arise in the relationship between the company and its agents when the latter perform the installation. The operating procedure is described and alternative solutions are proposed.Starting at €8.20