IESE (España)
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Morgan Stanley, 2005
Oleaga M.; Campa, Jose ManuelCase F-805-ECorporate GovernanceIn the fall of 2005, Miles Marsh, Morgan Stanley Lead Director, was looking at a series of requests from different groups of shareholders for proposals to be included in the agenda for the forthcoming Annual Shareholders meeting of Morgan Stanley. It had been a very eventful year at the company. During the spring of 2005, Zoe Cruz, a 24-year veteran of Morgan Stanleys Institutional Securities Group and Stephen Crawford, the Firm's Chief Adminis...Starting at €8.20
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Morgan Stanley, 2005
Oleaga M.; Campa, Jose ManuelCase F-805Corporate GovernanceEn el otoño de 2005, Miles Marsh, consejero coordinador (lead director) de Morgan Stanley, estaba examinando una serie de propuestas de diferentes grupos de accionistas que solicitaban incluirlas en el orden del día de la siguiente junta anual de accionistas. Había sido un año repleto de acontecimientos para la compañía. Durante la primavera de 2005, Zoe Cruz, una veterana que llevaba 24 años en el Grupo de Valores Institucionales de Morgan Stan...Starting at €8.20
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Citigroup
Oleaga M.; Campa, Jose ManuelCase F-835FinanceCitigroup es una de las mayores empresas del mundo de servicios financieros a corporaciones y clientes individuales, con sede en Nueva York. El grupo también cuenta con más de 200 millones de clientes atendidos a través de una red de 3.000 sucursales y oficinas de financiación al consumo en Estados Unidos y Canadá, así como otras más de 2.000 oficinas en otros cien países. En 1998 con la fusión entre la compañía de seguros Travelers Group y el ba...Starting at €8.20
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Amazon: equilibrio entre orientación al cliente y compromiso del empleado
Tatge, Larisa; Lago, Alejandro; Ribera, JaumeCase P-1165Innovation and Change, Service and Operations ManagementAmazon se define como la empresa más centrada en el cliente del mundo y explica su crecimiento en diversos sectores como una forma de ir aportando más valor a sus clientes. Si visión es "to be earth's most customer centric company; to build a place where people can come to find and discover anything they might want to buy online" ("ser la compañía más centrada en el cliente del mundo, crear un lugar al que la gente pueda acudir para encontrar y d...Starting at €8.20
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Amazon: Balancing Customer Centricity with Employee Engagement
Tatge, Larisa; Lago, Alejandro; Ribera, JaumeCase P-1165-EInnovation and Change, Service and Operations ManagementAmazon defines itself as the most customer-centered company in the world and explains its growth in various sectors as a way to offer more value to its customers. "Our vision is to be earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online," according to Amazon's mission statement. This case presents how Amazon has grown quickly, and how it aims to balance this rapi...Starting at €8.20
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Amazon: Balancing Customer Centricity with Employee Engagement (Portuguese version, Portugal)
Tatge, Larisa; Lago, Alejandro; Ribera, JaumeCase P-1165-PPInnovation and Change, Service and Operations ManagementAmazon defines itself as the most customer-centered company in the world and explains its growth in various sectors as a way to offer more value to its customers. "Our vision is to be earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online," according to Amazon's mission statement. This case presents how Amazon has grown quickly, and how it aims to balance this rapi...Starting at €8.20