IESE (España)
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Bicing: Bike-Sharing in Barcelona
Martínez de Albéniz, VictorCase P-1164-EService and Operations ManagementMonday mornings were tough for Toni Roig. During the months of June and July, he had received phone calls from the mayor¿s office every other Monday. The topic was always the same: ¿Did you read the newspapers?¿ In the second summer since the introduction of the Barcelona bike-sharing system, Bicing, which was managed by his department at BSM, the week-end press carried dozens of readers¿ letters and opinion articles criticizing Bicing. This seem...Starting at €8.20
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Carsharing in Barcelona: Avancar (Chinese Version)
Alegre, M.; Lago, Alejandro; Martínez de Albéniz, VictorCase P-1088-ZHService and Operations ManagementAvancar started offering car sharing services in Barcelona in 2004. As in most car sharing businesses, customers would typically make car reservations by the hour, and pick up and drop off the cars on their own (self-service). By 2008, the company had 2000 customers sharing more than 100 vehicles. As Avancar kept growing, it had the possibility of modifying the design of the service process and the management of its capacity. This was especially ...Starting at €8.20
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Distribution Strategy at Mango
Martínez de Albéniz, VictorCase OIT-33-EService and Operations ManagementAntonio Pascual, director of Supply Chain at Mango, was reviewing the initial supply chain indicators for 2021 and reflecting over the struggles of recent months. In March 2020, the COVID-19 pandemic had triggered a global health crisis and caused a severe downturn that had been particularly difficult for fashion retailers, due to the forced closure of stores for many months. Fortunately, Mango had stood strong, with online sales growing signific...Starting at €8.20
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Estrategia omnicanal en Camper
Martínez de Albéniz, VictorCase P-1174Service and Operations ManagementMiguel Fluxá, director general de Camper, acababa de regresar de visitar a un cliente, que, además de vender zapatos Camper, estaba entregando ropa de tienda a clientes online. Le pareció una idea inspiradora. Miguel se apresuró a ver a Sito Luis, Director Comercial (CCO) de Camper, para preguntarle si sería posible conectar los pedidos de Camper.com con el stock de la red de tiendas Camper en todo el mundo. Sito respondió que, en principio, debe...Starting at €8.20
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La ley Sinde-Wert (B): El tortuoso camino hacia la legislación antidescargas
Suárez Ruz, Esperanza; Navarro, Joan; Pin Arboledas, José RamónCase DPO-268Corporate Governance, Decision Analysis, Leadership and People ManagementEste caso B se inicia con la decisión tomada por la Coalición durante el verano de 2009: la industria española apuesta por un modelo propio que implica el cierre de las páginas web de enlaces que se lucren con obras sin la autorización de sus autores; es decir, se decide perseguir al "supermercado de la piratería", no al usuario¿ Si esas medidas no dieran resultados, la industria volvería a exigir otras nuevas contra los usuarios. Este caso abarc...Starting at €5.74
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The Sinde-Wert Law (A): The Creation of the "Coalition" Lobby Against Digital Piracy
Suárez Ruz, Esperanza; Navarro, Joan; Pin Arboledas, José RamónCase DPO-267-ECorporate Governance, Leadership and People ManagementThe case explains the long process leading to the passing of the Sinde Law - two and a half years in total: one and a half for approval, and another year for the development of the regulations. The case is divided into two parts: A and B. Part A explains the events leading up to the law's passing. A chronological account of developments from 2005 - when Carmen Calvo, the then Socialist minister of Culture, created the Interministerial Commission ...Starting at €8.20
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Pompeii Brand
Serrano, Alejandro; Martínez de Albéniz, VictorCase P-1194-EService and Operations ManagementA start-up that sells barely 5 million euros worth of mid- to high-end sneakers a year (mainly in Spain) and must expand in Europe considers how to organize its structure of suppliers to improve its productive efficiency without falling victim to the cost of excess inventories. Part of the production comes from two suppliers in Spain and the rest from one in China. The company is also considering starting to work with a new supplier in Turkey. St...Starting at €8.20
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The Sinde-Wert Law (B): The Torturous Path Toward Anti-Download Legislation
Suárez Ruz, Esperanza; Navarro, Joan; Pin Arboledas, José RamónCase DPO-268-ECorporate Governance, Decision Analysis, Leadership and People ManagementCase B begins with the decision that the Coalition made in the summer of 2009: that the Spanish industry would pursue its own model, involving shutting down websites that profited from linking to copyrighted works without the authors' permission; that is, they decided to target the "piracy supermarket" and not the user. If those measures were to prove unsuccessful, the industry would again demand that measures also be implemented against users. C...Starting at €5.74
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Carsharing en Barcelona: Avancar
Alegre, M.; Lago, Alejandro; Martínez de Albéniz, VictorCase P-1088Service and Operations ManagementAvancar empezó ofreciendo servicios de "carsharing" en Barcelona en 2004. Como en la mayoría de las empresas de "carsharing" los clientes solían reservar coches por horas, y recogían y devolvían los vehículos por su cuenta (autoservicio). En 2008, la empresa contaba con 2.000 clientes que compartían más de cien vehículos. Como Avancar no dejaba de crecer, tuvo la posibilidad de modificar el diseño del proceso de servicios y la gestión de su capac...Starting at €8.20
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El área de producción en Privalia
Serra, Mariona; Martínez de Albéniz, VictorCase P-1131Innovation and Change, Service and Operations ManagementPrivalia es, en 2014, una empresa líder de distribución de moda por Internet en España, Italia, Brasil y México. Su modelo de negocio se basa en organizar campañas de venta muy cortas, de menos de una semana, en las que se liquidan excedentes de stock de marcas muy conocidas con descuentos sustanciales. El caso describe el proceso de preparación de las campañas y los problemas de complejidad y lentitud que ocasionan, principalmente ligados a la f...Starting at €8.20